At a Glance
- Tasks: Create unforgettable guest experiences and lead a dynamic team on luxury sailing yachts.
- Company: Join the prestigious Orient Express Sailing Yachts for an elegant career.
- Benefits: Competitive pay, travel opportunities, and a chance to work in a stunning environment.
- Other info: Exciting shipboard lifestyle with opportunities for personal and professional growth.
- Why this job: Be the face of luxury hospitality and make a real difference in guests' journeys.
- Qualifications: Fluent in English and French, with 2 years in guest relations.
The predicted salary is between 36000 - 60000 £ per year.
V.Ships Leisure is looking for Senior Guest Relations on behalf of Orient Express Sailing Yachts Corinthian. The Senior Guest Relations plays a pivotal role in creating an elegant, sophisticated, efficient and proactive level of interaction with guests, through her/his management of the receptionist and concierge teams. A high level of empathy, patience, flexibility, decision‑making ability and confidence in her/his role is necessary to handle complex scenarios and situations.
Key Responsibilities
- Maintains a strong Guest visible presence, attending all Guest parties as needed and hosting tables upon request from the hotel director.
- Resolves Guest matters pro‑actively, promptly and efficiently, ensuring a follow‑up to assess satisfaction.
- Supervises the printing of all documents intended for Guests such as Hosting invites, Bridge tour invites, etc.
- Coordinates with the Chief Housekeeper for the proper distribution of printed collateral to Guests suites.
- Prepare all matters pertinent to embarkation and disembarkation protocols.
- Check new passenger manifest received from company in order to be imported in PMS system.
- Distributes pax list and special requests, etc. to all Heads of Departments.
- Ensures all cabin changes are corrected in PMS system.
- Ensures that all Guests boarding cards are printed.
- Prepares a working schedule for the Guests Relations and Concierges.
- Maintain the required reports such as Guest Complaints Log, Technical Deficiencies Log, etc.
- Follow up the orders which are instructed by the Chief Purser – Support him/her in all requested matters (Pax comment cards – Preparation of lists – Passenger cash procedures).
- To be always available to support the receptionists and concierges to handle all Guests matters, requests and wishes.
- Communicates with his/her superior routinely and participates to meetings as directed.
- Prepares a voyages report in the end of each cruise.
- Responsible for the management, update and communication of the rotation plan for crew members in collaboration with the hotel director and assistant purser.
- Conducts staff’ orientation and mid/end contract performance evaluations and makes recommendations for promotion.
- Introduces new crew members to their working areas and to the rules and regulations on board.
Education/Experience/Qualifications:
- Fluent English and French mandatory.
- One additional International language required.
- A high‑school degree or equivalent in Hospitality or related field.
- Previous professional experience: 2 years’ experience as Guest Relations Manager.
- Shipboard experience: Not required but preferred.
- Valid STCW certificates.
- Valid Pre‑Employment Medical.
- C1D visa mandatory for all positions.
Senior Guest Relations for Orient Express Sailing Yachts employer: V.Group
At V., we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation. Our commitment to employee growth is evident through our investment in talent development, ensuring that every team member has the opportunity to thrive in their career. Located in a vibrant industry hub, our culture is built on our core values of care, consistency, and commitment, making V. a rewarding place to work for those passionate about making a difference in the marine services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Guest Relations for Orient Express Sailing Yachts
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience with luxury services. They might know about openings or can give you a heads-up on what to expect during interviews.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, whether at job fairs or informal meet-ups, let your passion for guest relations shine through. Remember, they’re looking for someone who can create that elegant and sophisticated atmosphere.
✨Tip Number 3
Prepare for situational questions! Think of scenarios where you’ve had to resolve guest complaints or manage a team under pressure. Practising these responses will help you demonstrate your decision-making skills and empathy during interviews.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in being part of our team!
We think you need these skills to ace Senior Guest Relations for Orient Express Sailing Yachts
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for guest relations and hospitality.
Tailor Your Application:Make sure to customise your application for the Senior Guest Relations role. Highlight your relevant experience and skills that match the job description. We love seeing how you can bring value to our team!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you the perfect fit for this role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at V.Group
✨Know Your Guests
Familiarise yourself with the expectations and preferences of luxury guests. Research Orient Express Sailing Yachts and understand their brand values, as well as the type of clientele they attract. This will help you demonstrate your ability to create a sophisticated and elegant experience during the interview.
✨Showcase Your Empathy
During the interview, be prepared to share examples of how you've handled complex guest situations in the past. Highlight your empathy and patience, as these qualities are crucial for a Senior Guest Relations role. Use specific scenarios to illustrate your decision-making skills and how you resolved issues effectively.
✨Demonstrate Team Leadership
Since this role involves managing receptionists and concierges, be ready to discuss your leadership style. Share experiences where you've successfully led a team, coordinated tasks, or improved service delivery. This will show that you can maintain a proactive level of interaction with guests while supporting your team.
✨Prepare for Practical Scenarios
Expect situational questions that assess your problem-solving abilities. Think about how you would handle various guest requests or complaints, especially in a shipboard environment. Practising these scenarios will help you feel more confident and articulate during the interview.
