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- Tasks: Welcome guests, manage inquiries, and ensure smooth shipboard operations.
- Company: Join Swan Hellenic Cruises, a leader in luxury travel experiences.
- Benefits: Gain valuable experience, travel opportunities, and a supportive team environment.
- Why this job: Be the face of our cruise experience and create unforgettable memories for guests.
- Qualifications: STCW certificates and a passion for customer service.
- Other info: Dynamic shipboard life with opportunities for personal and professional growth.
The predicted salary is between 24000 - 30000 £ per year.
V.Ships Leisure is looking for a Receptionist on behalf of Swan Hellenic Cruises.
Key Responsibilities
- Adherence to the company’s health and hygiene standards in line with the acceptable Public Health Sanitation Programs and EU SHIPSAN procedures.
- Ensuring a safe operation and working practice of the Purser Department and any related matters affecting the safety of the ship, guests, and crew.
- Keeping the Purser promptly and fully informed of any occurrence which might affect the navigation of the ship or the safety of persons onboard and/or the quality of services offered to guests.
- Liaise with other departments for the coordination of Purser Department activities and to ensure a smooth operation.
- Ensuring welfare and discipline of all members of the Purser Department.
- Reporting defects or malfunctions of safety equipment and appliances e.g. expired or empty fire extinguishers, defective fire doors, broken or missing lifejackets, broken fire buttons, safety posters missing, etc.
- Participating fully in safety drills and statutory inspections commensurate to the role and as per Company policies and procedures.
- Ensuring departmental compliance with the Maritime Labour Convention directive on working hours.
- Supporting the Purser Department team in applying correct security measures.
- Environmental stewardship is central to this role and the entire operation of the ship.
- Greeting guests in a professional manner and providing them with prompt, courteous and friendly service.
- Ensuring that guests are provided with accurate information on shipboard services.
- Being cost conscious with the use of office supplies, printed materials and other consumables.
- Providing guests with information about a variety of shipboard services including information on shore excursions/expeditions.
- Acting as the communication link between shipboard personnel and guests.
- Keeping an accurate record and following up on lost and found items.
- Dealing with any maintenance issues which may arise in guests’ areas and reporting and following up on the work orders in a timely manner.
- Making shipboard announcements on the Public Address system if necessary.
- Handling Safety Deposits for Guests when requested.
- Preparing the Birthday and Anniversary lists for Guests and distributing to all relevant Departments.
- Handling inquiries about credits and gratuities and accepting payments from Guests to their shipboard accounts.
- Accepting credit card imprints and privilege disclaimers from guests and ensuring that they are kept in a secure place.
- Assisting guests with disembarkation information and inquiries.
- Assisting guests with inquiries about their onboard statements/accounts, shipboard credits and prepaid gratuity forms.
- Selling postage to guests who wish to mail letters and postcards and exchanging selected foreign currencies for guests at the Reception.
- Handling check-in for way port embarking guests and assisting guests who may disembark in way ports.
- Assisting the Purser and Chief Purser with Customs and Immigration paperwork when necessary.
- Assisting guests with issuing of lost/replacement key cards per Company policies and procedures.
- Dealing with and recording all guests complaints and comments in an efficient and timely manner.
- Completing a Work Registration Form correctly every month and submitting it to the Hotel Director in a timely manner.
- Promoting the hotel operations values and goals by effectively communicating the corporate vision and expectations downwards.
- Ensuring that company property is always maintained properly and treated with respect.
Education/Experience/Qualifications
- Valid STCW certificates
- Seamans Book
- Ship Experience
Receptionist for Swan Hellenic Cruises employer: V.Group
Contact Detail:
V.Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist for Swan Hellenic Cruises
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the cruise industry. A personal recommendation can go a long way in landing that receptionist role.
✨Tip Number 2
Practice your pitch! When you get the chance to meet someone from Swan Hellenic Cruises, be ready to introduce yourself and explain why you're the perfect fit for the job. Keep it friendly and engaging!
✨Tip Number 3
Stay informed about the company! Knowing the ins and outs of Swan Hellenic Cruises will impress interviewers. Familiarise yourself with their values, services, and any recent news to show your genuine interest.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Receptionist for Swan Hellenic Cruises
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly and approachable tone can really make a difference, especially for a role like Receptionist.
Tailor Your Application: Make sure to tailor your application to the specific role at Swan Hellenic Cruises. Highlight your relevant experience and skills that align with the job description. This shows us that you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, so show us your best writing skills!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at V.Group
✨Know the Company Inside Out
Before your interview, take some time to research Swan Hellenic Cruises. Understand their values, mission, and the type of experience they aim to provide for their guests. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Demonstrate Your Customer Service Skills
As a receptionist, you'll be the first point of contact for guests. Prepare examples from your past experiences where you've provided excellent customer service. Highlight situations where you resolved issues or went above and beyond to ensure guest satisfaction, as this will resonate well with the interviewers.
✨Showcase Your Teamwork Abilities
The role involves liaising with various departments, so it's crucial to demonstrate your ability to work well in a team. Think of instances where you've collaborated effectively with others, especially in high-pressure situations. This will illustrate your capability to contribute positively to the Purser Department.
✨Prepare for Safety and Compliance Questions
Given the importance of safety and compliance in this role, be ready to discuss your understanding of health and hygiene standards, as well as any relevant regulations. Familiarise yourself with the Maritime Labour Convention and be prepared to explain how you would ensure compliance in your daily tasks.