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- Tasks: Plan and execute exciting events for guests while managing a dynamic entertainment team.
- Company: Join the prestigious Orient Express Sailing Yachts and be part of an unforgettable experience.
- Benefits: Competitive pay, travel opportunities, and a chance to work in a vibrant environment.
- Why this job: Be the voice of the ship and create memorable moments for guests on board.
- Qualifications: Fluent in English and French with 2-3 years of relevant experience.
- Other info: Enjoy a unique lifestyle at sea with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
V.Ships Leisure is looking for a Program Manager on behalf of Orient Express Sailing Yachts. The Program Manager is responsible for organizing social events and activities for Guests, managing the staff members and artists who deliver the events and activities, scheduling guest speakers and performers, and analyzing passenger feedback to develop improvement strategies. The Program Manager is responsible for the management of the daily activities, publishing of the daily program and being the “voice of the ship” for announcements onboard.
Key Responsibilities
- Planning, organizing, and executing a wide range of entertainment activities tailored to the demographic of the guests.
- Leading and managing the entertainment team, including training, and evaluating performances.
- Welcomes Guests on arrival at the gangway and bids them farewell on departure day.
- Introduces performances and events throughout the vessel.
- Acts as the “voice of the ship” for announcements during each voyage.
- Acting as the public face of the cruise entertainment, often hosting events, shows, and activities personally.
- Hosts tables at Guest restaurants as frequently as possible.
- Working closely with other departments to coordinate activities and ensure they align with the overall ship schedule.
- Supervises nautical activities, in collaboration with the nautical instructor.
- Supervises the sports activities, in collaboration with the sports coach.
- Supervises the technical and IT aspects of entertainment, in collaboration with the stage manager.
- Oversees and controls the publishing, printing and distribution of any daily program and online (TV) collateral, strictly following Orient Express guidelines and policies.
- Handling guest complaints and issues regarding entertainment and activities efficiently and professionally.
- Ensuring that all activities comply with safety regulations and standards.
- Creates and maintains the Cruise/Voyage Layout Program and distributes it to all department heads as needed.
- Preparing budgets and monitoring expenditure for entertainment offerings.
- Maintaining an active presence around the ship to interact with guests and gauge their satisfaction levels.
- Liaison with external artists and guest entertainers to schedule performances aboard the ship.
- Promptly report technical deficiencies within the department’s equipment so they may be corrected swiftly.
- Communicates with his/her superior routinely and participates to meetings as directed.
- Prepares a voyages report in the end of each cruise.
- Responsible for the management, update and communication of the rotation plan for crew members in collaboration with the hotel director and assistant purser.
- Conducts staff’ orientation and mid/end contract performance evaluations and makes recommendations for promotion.
- Introduces new crew members to their working areas and to the rules and regulations on board.
Education/Experience/Qualifications:
- Languages: Fluent English and French are mandatory. Additional languages are a plus.
- Education: A high-school degree or equivalent in Hospitality or related field.
- Previous professional experience: 2-3 years’ experience as Cruise Director/Director of Entertainment.
- Shipboard experience: Yes.
Program Manager for Orient Express Sailing Yachts employer: V.Group
Contact Detail:
V.Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Program Manager for Orient Express Sailing Yachts
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who have worked on cruise ships or in entertainment. Use platforms like LinkedIn to connect and engage with them. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual chat, let your enthusiasm for the role shine through. Remember, as a Program Manager, you'll be the 'voice of the ship', so they’ll want someone who can engage and entertain guests.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle guest complaints or manage a last-minute change in the schedule. Practising these scenarios will help you feel more confident and ready to impress during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Orient Express Sailing Yachts. Let’s make waves together!
We think you need these skills to ace Program Manager for Orient Express Sailing Yachts
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for hospitality shine through! Share experiences that highlight your enthusiasm for creating memorable guest experiences, especially in a cruise setting.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to match the Program Manager role. Highlight relevant skills and experiences that align with the job description, like event planning and team management.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We want to see your personality, but also your ability to communicate effectively!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at V.Group
✨Know Your Audience
Before the interview, research the demographic of the guests that the Program Manager will be serving. Understanding their preferences and interests will help you tailor your responses and demonstrate that you can create engaging activities for them.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading teams and managing events. Share specific examples of how you've trained staff or handled difficult situations, as this role requires strong leadership and problem-solving abilities.
✨Demonstrate Your Communication Skills
As the 'voice of the ship', effective communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a brief introduction or announcement to showcase your public speaking skills during the interview.
✨Prepare for Scenario Questions
Expect questions about how you would handle various situations on board, such as guest complaints or scheduling conflicts. Think through potential scenarios and how you would address them, showing your ability to think on your feet and maintain guest satisfaction.
