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- Tasks: Deliver exceptional dining service and create memorable experiences for guests on board.
- Company: Join Ponant Cruises, a leader in luxury travel with a focus on personalised service.
- Benefits: Competitive pay, travel opportunities, and a chance to work in a vibrant team environment.
- Why this job: Be part of an exciting adventure while honing your hospitality skills at sea.
- Qualifications: Fluent in Mandarin and passionate about providing top-notch customer service.
- Other info: Experience a dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 20000 - 30000 £ per year.
Mandarin speaking Waiter for Ponant Cruises
Department: Hotel
Employment Type: Contract
Location: Shipboard
Description
V.Ships Leisure is looking for Mandarin speaking Waiter on behalf of Ponant Cruises.
Responsible to deliver high quality, efficient, individualized and technically excellent dining service in accordance with Company Policies and strictly upholding any Public Health standards and towards a goal of achieving total guest satisfaction.
Key Responsibilities
- Reporting to the Restaurant Manager and Maître d’ Outlet.
- Provides a courteous, professional and personalized food service.
- Ensures that tables in his/her assigned station are set up according to Company standards, maintaining them in a clean and orderly fashion.
- Presents the menu to the guests according to Company standards and assists guests in ordering by describing the menu.
- Remembers guest food allergies and/or intolerances.
- Takes guest orders by iPad or in writing, obtaining the complete preference.
- Advises alternative dishes that may suit the guest and assist them with choices.
- Ensures a prompt service of menu courses to guests.
- Offers guests condiments and side dishes and ensures prompt service thereof.
- Fulfills guest beverage requests.
- Liaises with the bar personnel to fulfill guest bar beverage requests.
- In the buffet venues, assists guests by carrying plates from the buffet area to the table.
- Delivers complimentary wine service to guests.
- Ensures that food service at cocktail parties and private events as well as culinary enrichment events (i.e cooking demonstration) is presented as per Company standards.
- Assists with regular inventories of restaurant department equipment.
- Properly and carefully handles all table linen and irons linen laid on the table if required.
- Cleans and maintains area and equipment according to Public Health standards.
- Executes strict Public Health practices in all aspects of the position.
- Ensures the readiness for any announced or unannounced Public Health inspection, whether it’s completed internally or by external authorities.
- Properly and carefully uses ship equipment and truthfully reports faulty or broken equipment.
- Displays cost and quality awareness.
- Assists managers and supervisors with the training and induction of new personnel.
- Proactively responds to issues or potential problems quickly and efficiently involving relevant people as required. Communicates any challenges, complaints or service difficulties to immediate supervisor.
- Attends all training sessions with the aim to further improve his/her level of performance
- Displays a thorough knowledge of the ships daily activities to be able to advise the guests.
- Confidently and professionally engages with guests, using the guest names at all times.
- Adherence to the Company’s code of conduct at all times.
- Assists guests with their general requests/needs in an efficient and prompt manner.
- Practices preventative maintenance.
- Keeps the Restaurant Manager and Maître d’ Outlet promptly and fully informed of all problems and matters of significance.
- Adheres to Standard Operating Procedures set forth by the Company, is accountable for such practices. Incorporates Company service standards, personalized service and sincere hospitality by creating positive experiences for guests, efficiently engaging with guests and anticipating guest needs.
- Practices good people management, maintaining proper conduct with all departments around the ship.
- Observes and enforces uniform and grooming standards according to Company policies.
- All other duties as assigned.
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Mandarin speaking Waiter for Ponant Cruises employer: V.Group
Contact Detail:
V.Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mandarin speaking Waiter for Ponant Cruises
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Ponant Cruises. Understanding their values and what they stand for will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your Mandarin! Since this role requires you to communicate effectively with guests, brush up on your language skills. Role-play common dining scenarios with a friend to build your confidence and fluency.
✨Tip Number 3
Show off your customer service skills! During the interview, share specific examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your commitment to providing high-quality service, which is key for this position.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to track and consider your application, plus you'll get updates straight from the source!
We think you need these skills to ace Mandarin speaking Waiter for Ponant Cruises
Some tips for your application 🫡
Show Off Your Mandarin Skills: Since this role is all about providing top-notch service to Mandarin-speaking guests, make sure to highlight your language skills in your application. We want to see how you can connect with our guests and make their dining experience unforgettable!
Personalise Your Application: Don’t just send a generic CV! Tailor your application to reflect the specific responsibilities mentioned in the job description. We love seeing candidates who take the time to align their experiences with what we’re looking for.
Demonstrate Your Service Mindset: This role is all about guest satisfaction, so share examples of how you've gone above and beyond in previous jobs. We want to know how you handle challenges and ensure every guest leaves happy!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at V.Group
✨Know Your Menu Inside Out
Familiarise yourself with the menu and any special dishes that Ponant Cruises offers. Being able to describe dishes confidently and answer questions about ingredients will impress your interviewers and show that you're ready to provide excellent service.
✨Showcase Your Mandarin Skills
Since this role requires Mandarin speaking, practice your language skills before the interview. Be prepared to demonstrate your ability to communicate effectively in Mandarin, especially when it comes to interacting with guests and taking orders.
✨Emphasise Guest Satisfaction
Prepare examples from your past experiences where you went above and beyond to ensure guest satisfaction. Highlighting your commitment to personalised service will resonate well with the interviewers, as they are looking for someone who can create positive experiences for guests.
✨Understand Public Health Standards
Brush up on public health standards relevant to food service. Being knowledgeable about hygiene practices and how to maintain a clean dining environment will show that you take the role seriously and are committed to upholding company policies.
