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- Tasks: Deliver luxury service and create unforgettable experiences for guests onboard.
- Company: Join MSC Cruises, a leader in luxury cruising.
- Benefits: Competitive pay, travel opportunities, and a chance to work in a dynamic environment.
- Why this job: Be part of an elite team that defines world-class hospitality at sea.
- Qualifications: Fluent in Mandarin and English, with experience in high-end service roles.
- Other info: Flexible schedule and the opportunity to grow in the luxury hospitality industry.
The predicted salary is between 24000 - 36000 £ per year.
Mandarin Speaking Butler for MSC Cruises
Department: Hotel
Employment Type: Contract
Location: Shipboard
Description
V.Ships Leisure is looking for Chinese Speaking Butler on behalf of MSC Cruises.
- As a Yacht Club Butler, you are the epitome of luxury service, ensuring our most discerning guests enjoy an exclusive and personalized experience.
- Your impeccable attention to detail, refined hospitality skills, and discreet yet proactive approach make every moment onboard truly exceptional.
- From anticipating guest needs to curating bespoke experiences, you elevate the Yacht Club atmosphere to the highest standards of excellence.
- Your role is not just about service; it is about crafting unforgettable moments that exceed expectations and define world-class cruising.
Key Responsibilities
- Leads by example, consistently conveying a positive attitude, to maintain a high standard of personal appearance and grooming and pride in her/his work.
- Embarkation duties: available at the terminal check in to welcome the guests responsible for welcoming them to their cabins and assisting them throughout their stay.
- Responsible in providing all the information that guests need to enjoy their stay this may include providing information on the facilities available and the services able to be booked, excursions, transportation availability, spa services etc.
- Responsible for assisting guests become familiar with facilities and controls including air conditioning, location of life jackets, muster station, emergency information, TV remote, safe, light switches…
- Handles Guests inquiries and complaints under the supervision of the head butler and ensures that they are resolved quickly, courteously, professionally and to Guests total satisfaction.
Education/Experience/Qualifications:
- Fluent in English (oral and written); additional European languages are a strong advantage.
- Proven experience as a Butler, Personal Concierge, or in a similar high-end hospitality role, preferably onboard a luxury cruise ship, five-star hotel, or private estate.
- Extensive knowledge of luxury service etiquette, fine dining, and premium beverage offerings.
- Demonstrated ability to provide tailored, intuitive service while maintaining discretion and professionalism.
- Strong interpersonal skills, with the ability to anticipate guest needs and provide solutions proactively.
- Experience in coordinating and managing guest requests, reservations, and VIP services.
- Ability to adapt to a dynamic, fast-paced environment while maintaining grace under pressure.
- Relevant qualifications in hospitality, luxury service, or butler training.
- Impeccable presentation, refined manners, and a commitment to delivering five-star service.
- Strong organizational skills with the ability to multitask and prioritize guest needs.
- Flexibility to work a rotating schedule, including weekends and holidays, in a shipboard environment.
- A passion for excellence, discretion, and a deep understanding of luxury guest expectations.
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Mandarin Speaking Butler for MSC Cruises employer: V.Group
Contact Detail:
V.Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mandarin Speaking Butler for MSC Cruises
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience with luxury services. They might know about openings or can even refer you directly to hiring managers.
✨Tip Number 2
Practice your interview skills! Since you're aiming for a role that demands impeccable service, prepare for common interview questions and role-play scenarios. Show off your refined hospitality skills and attention to detail.
✨Tip Number 3
Dress to impress! First impressions matter, especially in luxury service roles. Make sure your appearance reflects the high standards expected of a Yacht Club Butler. Think polished, professional, and ready to serve!
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for the perfect role. Plus, it shows your commitment to joining our team at MSC Cruises, which is always a bonus in the eyes of recruiters.
We think you need these skills to ace Mandarin Speaking Butler for MSC Cruises
Some tips for your application 🫡
Show Off Your Experience: When you're writing your application, make sure to highlight any previous experience as a butler or in high-end hospitality. We want to see how you've wowed guests before and what makes you the perfect fit for our luxury service.
Be Personal and Engaging: Your application should reflect your personality! Use a friendly tone and let your passion for providing exceptional service shine through. We love seeing candidates who can connect with our guests on a personal level.
Tailor Your Application: Don’t just send a generic application. Make sure to tailor it specifically for the Mandarin Speaking Butler role. Mention your language skills and how they’ll enhance the guest experience onboard. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at V.Group
✨Know Your Luxury Service Etiquette
Brush up on your knowledge of luxury service etiquette before the interview. Understand the nuances of high-end hospitality, as this role demands impeccable manners and a refined approach to service. Be ready to discuss how you would apply these principles in real-life scenarios.
✨Showcase Your Language Skills
Since this position requires fluency in Mandarin and English, be prepared to demonstrate your language skills during the interview. Practise common phrases or scenarios you might encounter with guests, showcasing your ability to communicate effectively and provide tailored service.
✨Anticipate Guest Needs
Think about how you can proactively anticipate guest needs. Prepare examples from your past experiences where you went above and beyond to ensure guest satisfaction. This will highlight your ability to create unforgettable moments, which is key for a Yacht Club Butler.
✨Dress to Impress
First impressions matter, especially in a luxury setting. Make sure to dress impeccably for your interview, reflecting the high standards expected in the role. Pay attention to grooming and presentation, as this will demonstrate your commitment to the job and the level of service you aim to provide.
