At a Glance
- Tasks: Keep public areas sparkling clean and ensure a welcoming environment for guests.
- Company: Join the vibrant team at Royal Caribbean International, known for its exceptional service.
- Benefits: Enjoy competitive pay, travel opportunities, and a fun work atmosphere.
- Other info: Dynamic role with opportunities to learn and grow in the hospitality industry.
- Why this job: Be part of an exciting cruise experience while making a difference in guest satisfaction.
- Qualifications: Previous cleaning experience preferred; customer service skills are a must.
The predicted salary is between 31500 - 38500 £ per year.
V.Ships Leisure is looking for a Public Area Attendant on behalf of Royal Caribbean International. Experience in housekeeping and cleaning services in hotels, resorts, or on cruise/ferry ships is preferable. This position maintains all public areas, crew public areas, outer deck (pools and Jacuzzis), and all public restrooms in a clean and orderly condition by performing essential duties and responsibilities.
Key Responsibilities:
- Perform all duties and responsibilities in accordance with Royal Caribbean International’s SOPs, SQM standards, USPH guidelines, environmental, and safety policies.
- Exemplify friendly, passionate, committed behaviour at all times, consisting of physical and verbal interactions with guests and fellow shipboard employees.
- Operate steam cleaning equipment/machines, scrapers, brooms, and a variety of hand and power tools.
- Use a variety of cleaners and chemicals depending on the cleaning needs.
- Mix water and detergents to prepare cleaning solutions according to specifications.
- Clean public bathrooms, elevators, offices, and crew corridors in areas not under the responsibility of a BASO.
- Clean carpet, upholstery, floors, walls, ceilings, draperies, windows, and area accessories to remove effects of smoke, water, dirt, soot, stains, mildew, and excess moisture.
- Dust furniture and wash windows, walls, ceilings, woodwork, and door panels.
- Polish brass and other metal fixtures.
- Notify management of all malfunctions, safety, security, and maintenance-related issues.
- Maintain cleaning supplies and equipment in good working order and make recommendations for requisitions when needed.
- Maintain current knowledge of the ship’s regular events and special functions to provide guests with accurate information.
- Assist food service personnel in the collection of soiled glasses, china, cutlery, etc., throughout the vessel.
- Empty and clean wastebaskets and ashtrays and transport trash to disposal areas.
- Transport guests’ luggage to assigned areas during embarkation and disembarkation.
- Attend meetings, training activities, courses, and all other work-related activities as required.
- Maintain a safe, clean, and sanitary pool area for guests and shipboard employees, including the turf.
- Follow procedures to open and close the pool each day and assist the Lifeguard on duty.
- Enforce Pool Deck lounge chairs reservation SOPs and ensure wet floors are constantly mopped/dried.
- Observe general safety regulations and respond to emergencies by dialing 911.
- Maintain deck furniture in a clean and orderly fashion and inspect deck chairs daily for condition.
- Issue and track towels for guests according to the Pool Towel Policy.
- Clean and sanitise the pool area and spa showerheads on a monthly schedule.
- Follow shipboard cleaning schedules to ensure periodic deep cleaning of the pools and Jacuzzis.
- Monitor, clean, and sanitise children’s swimming pool life jackets daily.
- Perform related duties as required.
Education/Experience/Qualifications:
- Minimum one-year previous cleaning experience, preferably in a 4- or 5-star hotel.
- Knowledge of proper cleaning techniques, requirements, and use of equipment.
- Knowledge of proper chemical handling.
- Ability to apply customer service skills according to Royal Caribbean International’s SOPs when interacting with guests and coworkers.
- Completion of high school or basic education equivalency preferred.
Public Area Attendant - Housekeeping - Royal Caribbean International in London employer: V.Group
At V., we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation. Our commitment to employee growth is evident through our investment in talent development, ensuring that every team member has the opportunity to thrive in their career. Located in a vibrant industry hub, our culture is built on our core values of care, consistency, and commitment, making V. a rewarding place to work for those passionate about making a difference in the marine services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Public Area Attendant - Housekeeping - Royal Caribbean International in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like V.Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to V.Group
Don't be shy about reaching out to V.Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Public Area Attendant - Housekeeping - Royal Caribbean International in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about V.Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at V.Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
