Public Area Attendant - Housekeeping - Royal Caribbean International in London

V.Ships Leisure is looking for a Public Area Attendant on behalf of Royal Caribbean International. Experience in housekeeping and cleaning services in hotels, resorts, or on cruise/ferry ships is preferable. This position maintains all public areas, crew public areas, outer deck (pools and Jacuzzis), and all public restrooms in a clean and orderly condition by performing essential duties and responsibilities.

Key Responsibilities:

• All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s SOPs, SQM standards, USPH guidelines, environmental, and safety policies.
• Exemplifies friendly, passionate, committed behaviour at all times, consisting of physical and verbal interactions with guests and fellow shipboard employees.
• Operates steam cleaning equipment/machines, scrapers, brooms, and a variety of hand and power tools.
• Uses a variety of cleaners and chemicals depending on the cleaning needs.
• Mixes water and detergents in a container to prepare cleaning solutions according to specifications.
• Cleans public bathrooms, elevators, offices, and crew corridors in areas not under the responsibility of a BASO.
• Cleans carpet, upholstery, floors, walls, ceilings, draperies, windows, and area accessories to remove effects of smoke, water, and other damages such as dirt, soot, stains, mildew, and excess water and moisture.
• Dusts furniture and washes windows, walls, ceilings, woodwork, and door panels.
• Polishes brass and other metal fixtures.
• Notifies management of all malfunctions, safety, security, maintenance-related issues, etc.
• Maintains cleaning supplies and equipment in good working order.
• Makes recommendations for the requisition of supplies and equipment when needed.
• Maintains current knowledge of the ship’s regular events and special functions by reviewing all available data (daily Compass, etc.) to provide guests with accurate information.
• Assists food service personnel in the collection of soiled glasses, china, cutlery, etc., throughout the vessel and transports them to designated collection areas.
• Empties and cleans wastebaskets and ashtrays and transports trash to disposal areas.
• Transports guests’ luggage to assigned areas during embarkation and disembarkation.
• Attends meetings, training activities, courses, and all other work-related activities as required.
• Maintains a safe, clean, and sanitary pool area for guests and shipboard employees, including the turf.
• Follows procedures to open and close the pool each day.
• Assists the Lifeguard on duty to attach and detach the net over the pool.
• Enforces Pool Deck lounge chairs reservation SOPs.
• Makes sure that wet floors are constantly mopped/dried.
• Observes general safety regulations and responds to any type of emergency by dialing 911.
• Maintains deck furniture in a clean and orderly fashion.
• Stacks chairs and transports them to assigned areas.
• Inspects deck chairs daily for the condition of straps and leg caps.
• Issues/tracks towels for guests according to the Pool Towel Policy.
• Folds towels on port days and transports them to the towel station.
• Cleans and sanitizes the pool area and spa showerheads on a monthly schedule.
• Follows shipboard cleaning schedules to ensure periodic deep cleaning of the pools and Jacuzzis.
• Performs a variety of duties when the pool area is closed.
• Monitors, cleans, and sanitizes children’s swimming pool life jackets daily.
• Performs related duties as required.

This position description does not state or imply that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.

Education/Experience/Qualifications:

• Minimum one-year previous cleaning experience, preferably in a 4- or 5-star hotel.
• Knowledge of proper cleaning techniques, requirements, and use of equipment.
• Knowledge of proper chemical handling.
• Ability to apply customer service skills according to Royal Caribbean International’s SOPs when interacting with guests and coworkers.
• Completion of high school or basic education equivalency preferred.