At a Glance
- Tasks: Lead the Hotel Department on a luxury cruise, ensuring top-notch guest experiences.
- Company: Join V.Ships Leisure, a leader in luxury cruise operations.
- Benefits: Competitive salary, travel opportunities, and a vibrant work environment.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Be at the helm of hospitality on the high seas, making unforgettable memories for guests.
- Qualifications: Experience in luxury cruise hospitality and strong leadership skills required.
The predicted salary is between 59400 - 72600 £ per year.
V.Ships Leisure is looking for a Hotel Director. The Hotel Director is the Head of the Hotel Department which includes Food and Beverage, Finance, Front Office, Human Resources, Guest Relations, Housekeeping, Cruise & Entertainment, and any Concessionaires (except medical services).
Key Responsibilities
- Adherence to the Company’s Health and Hygiene standards in line with the acceptable Public Health Sanitation Programs and EU SHIPSAN procedures.
- Ensuring a safe operation and working practice of the Hotel Department and any related matters affecting the safety of the ship, guests, and crew.
- Giving the Master prior to each departure a positive report that the vessel is ready for sea with regards to the responsibilities of the Hotel Department.
- Keeping the Master promptly and fully informed of any occurrence which might affect the navigation of the ship or the safety of persons onboard and/or the quality of services offered to guests.
- Liaise with other departments for the co-ordination of Hotel Department activities and to ensure a smooth operation.
- Ensuring welfare and discipline of all members of the Hotel Department, including any concessionaire staff under his/her authority.
- Reporting defects or malfunctions of safety equipment and appliances e.g. expired or empty fire extinguishers, defective fire doors, broken or missing lifejackets, broken fire buttons, safety posters missing, etc.
- Reporting to the Master the effective mustering of guests.
- Ensuring (via Housekeeping) that safety and emergency instructions are placed in all cabins.
- Organising the training for hotel personnel whose work involves hygiene procedures and ensuring adequate supervision.
- Appraising the Technical Department of the status of hotel equipment and any maintenance required with special regard for equipment affecting the safe and hygienic operation of the ship.
- Ensuring minimum Hotel Department manning to comply with the In-Port Manning plan in accordance with international maritime law.
- Participating fully in safety drills and statutory inspections commensurate to the role and as per Company policies and procedures.
- Ensuring departmental compliance with the Maritime Labour Convention directive on working hours.
- Leading and directing the team in applying correct security measures.
- Other safety responsibilities, as assigned, but not limited to the above.
- Environmental stewardship is central to this role and the entire operation of the ship.
- Assuming full responsibility for the efficient running of the entire Hotel Department and ensuring that hotel standards, revenue as well as controlling of all costs established by the Company are maintained.
- Ensuring that the overall Hotel Department product quality and service standards are met or exceeded by regularly developing, implementing, and participating in regular Hotel Department inspections.
- Coordinate with Charterer.
- Ensuring adequate resourcing of teams, completing appraisals, identifying development opportunities and supporting senior staff to guide, motivate and direct their respective teams.
- Managing the following departments: Food & Beverage, Finance, Human Resources, Guest Relations, Housekeeping, Cruise & Entertainment Section XXX, Concessionaires (except Medical Services).
- Regularly monitoring the Hotel Department Key Performance Indicators by reviewing and analysing the indexes on an ongoing basis, discussing and evaluating findings with the team, and implementing responsive action when appropriate.
- Ensuring that all hotel department revenues and expenses are recorded as per Company policies and procedures.
- Overseeing the accounting procedures and record keeping on board, ensuring that all accounting matters comply with the accounting procedures determined by the Company.
- Regularly reviewing manning levels and the departmental organisational structure, developing innovative proposals that optimise the use of resources and decrease costs.
- Monitoring and controlling travel costs for the Hotel Department.
- Ensuring that Company property is always maintained properly and treated with respect.
- Forecasting budget requirements related to all aspects of operational costs within the hotel department for the upcoming financial year.
- Maintaining control of operational budgets and cost-control procedures without lowering product and service standards.
- Maintaining an effective communication flow between Hotel, Deck and Engine departments as well as within the Hotel Department.
- Willingly maintaining a highly visible profile by effectively interacting with guests and crew daily on a formal and informal basis.
- Promoting the Hotel Department values and goals by effectively communicating the corporate vision and expectations downwards.
- Encouraging upward communication and forwarding all comments and suggestions from officers, staff and crew to the Company.
- Acting as a dynamic motivator and onboard ambassador for the Hotel Department through management by example.
- Educating and training personnel, identifying the strengths and potential of officers, staff and crew.
- Monitoring performance of staff and making written evaluations of department heads.
- Organising a formal meeting every cruise with hotel department heads and minutes of meeting should be distributed according to Company policies and procedures.
- Reviewing daily guest feedback with department heads and, where applicable, agreeing appropriate outcomes to ensure effective complaint resolution.
- Organising monthly budget meetings in accordance with Company policies and procedures.
- Completing daily, weekly and end of cruise reports and documentation in accordance with Company policies and procedures.
- Conscientiously formulating and implementing short-and-long-term plans for improving guest service at all levels within Hotel Operations.
- Attending and socialising at guest cocktail parties and any other functions required including table hosting as scheduled.
Education/Experience/Qualifications:
Relevant experience in a similar capacity on a luxury cruise vessel.
Hotel Director for a small luxury cruise vessel in London employer: V.Group
At V., we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation. Our commitment to employee growth is evident through our investment in talent development, ensuring that every team member has the opportunity to thrive in their career. Located in a vibrant industry hub, our culture is built on our core values of care, consistency, and commitment, making V. a rewarding place to work for those passionate about making a difference in the marine services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Director for a small luxury cruise vessel in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like V.Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to V.Group
Don't be shy about reaching out to V.Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Director for a small luxury cruise vessel in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about V.Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at V.Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
