At a Glance
- Tasks: Lead a team to deliver exceptional dining experiences on luxury sailing yachts.
- Company: Join the prestigious Orient Express Sailing Yachts with a focus on guest satisfaction.
- Benefits: Competitive pay, unique work environment, and opportunities for personal growth.
- Other info: Exciting shipboard lifestyle with training and development opportunities.
- Why this job: Be part of a luxury experience and create unforgettable moments for guests.
- Qualifications: Fluent English, high school diploma, and 2-3 years in a luxury service role.
The predicted salary is between 25000 - 35000 £ per year.
V.Ships Leisure is looking for a Head Waiter on behalf of Orient Express Sailing Yachts. The Head Waiter assists the Maitre D’ in the supervision of Restaurant personnel to ensure total guest satisfaction regarding food quality, service, and hygiene standards. The Head Waiter contributes to the success of his/her assigned area by performing a variety of operational, financial, and motivational tasks, supervising a team of waiters and busboys.
Key Responsibilities
- Supervision of waiters and busboys in an assigned section, to ensure that service delivered to guests exceeds expectations.
- Greets Guests at their assigned table and introduces himself as well as his team.
- Follows-up on service satisfaction through the guest’s meals.
- Checks on service efficiency at all times, manages such if needed in coordination with the Galley.
- Presents the menus, using story-telling to foster a unique and on-brand atmosphere within the restaurant venue.
- Champions excellence in performance with his team and colleagues, always looking for ways to further improve service levels and guest experience.
- Leader of an assigned section, who takes full responsibility on mise-en-place, service protocols and overall guest satisfaction.
- Performs monthly inventories as per protocol.
- Partake in embarkation duty, as directed, including but not limited to luggage assistance, escorting Guests and any other related duties; participate in loading and off-loading, as assigned or directed.
- Participate in “departmental briefings” every day to understand your team’s operational needs and to ensure consistent adherence to Service Standards.
- Prepare and perform F&B activities (i.e. cocktail parties and Tea Time) and special events, as assigned.
- Coaches and trains service personnel as needed.
- Active participation in onboard training programs.
Education/Experience/Qualifications:
- Languages: Fluent English.
- Education: High school degree or related.
- Previous professional experience: 2 – 3 years in a similar capacity in a luxury environment.
- Shipboard experience: Not required but preferred.
- Valid STCW certificates.
- Valid Pre-Employment Medical.
- C1D visa mandatory for all positions.
Head Waiter for Orient Express Sailing Yachts in London employer: V.Group
V.Group is an exceptional employer, offering a dynamic work environment that prioritises safety and innovation in the maritime industry. With a strong commitment to employee development, we provide extensive training and growth opportunities, ensuring our team members thrive in their careers. Located at the forefront of windfarm installation, our culture fosters collaboration and excellence, making it a rewarding place for those passionate about sustainable energy solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Head Waiter for Orient Express Sailing Yachts in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like V.Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to V.Group
Don't be shy about reaching out to V.Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head Waiter for Orient Express Sailing Yachts in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about V.Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at V.Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
