At a Glance
- Tasks: Ensure guest safety and satisfaction while maintaining cleanliness and compliance on board.
- Company: Join Swan Hellenic Cruises, a leader in luxury expedition cruising.
- Benefits: Gain valuable experience, travel opportunities, and a chance to work in a dynamic environment.
- Other info: Perfect for those who love the sea and want to make a difference.
- Why this job: Be part of an exciting team that values sustainability and guest experience.
- Qualifications: Must have valid STCW certificates and ship experience.
The predicted salary is between 24000 - 30000 £ per year.
V.Ships Leisure is looking for Deck Steward on behalf of Swan Hellenic Cruises.
Key Responsibilities
- Adherence to the company’s health and hygiene standards in line with the acceptable Public Health Sanitation Programs and EU SHIPSAN procedures.
- Ensuring the safe operation and working practice of the Restaurant Department and any related matters affecting the safety of the ship, guests, and crew.
- Keeping the Head waiter or Bartender on duty promptly and fully informed of any occurrence which might affect the navigation of the ship or the safety of persons onboard and/or the quality of services offered to guests.
- Liaise with other departments for the coordination of Restaurant Department activities and to ensure a smooth operation.
- Ensuring welfare and discipline of all members of the Restaurant Department and ensuring that all officers in the department are aware of their social obligations whilst in guest public areas.
- Reporting defects or malfunctions of safety equipment and appliances e.g., expired or empty fire extinguishers, defective fire doors, broken or missing lifejackets, broken fire buttons, safety posters missing, etc.
- Participating fully in safety drills and statutory inspections commensurate to the role and as per Company policies and procedures.
- Ensuring departmental compliance with the Maritime Labour Convention directive on working hours.
- Supporting the Restaurant Department team in applying correct security measures.
- Other safety responsibilities, as assigned, but not limited to the above.
- Environmental stewardship is central to this role and the entire operation of the ship. This role will engage in, comply with and promote all environmental regulations and policies, actively working with the Restaurant team and guests to promote sustainability and protection of the environment in all aspects of life on board.
- Maintain the cleanliness and tidiness of the pool area and Jacuzzi including the furniture, garbage bins, ashtrays etc.
- Ensure the ship's rules and regulations for the pool and Jacuzzi are followed.
- Report any incidents, accidents or near accidents to Head Waiter or Bartender on duty.
- If any guest refuses to follow the ship's water pool and Jacuzzi rules and regulations, he/she shall immediately report to Housekeeping Manager.
- Is knowledgeable on responding to near drowning cases and the usage of Cardiopulmonary Resuscitation (CPR).
- Provide courteous service to the guests and if any complaints encountered, solve them immediately and if unable to do so, report to Public Area Supervisor for assistance.
- Keep all pantry and supply closets cleaned and stocked at all times.
- Check if there is an adequate storage of fresh pool towels.
- Conduct proper inventory to safeguard for wastage, loss and shortage.
- Complete requisition forms for supplies needed.
- Report maintenance deficiencies that require immediate attention and follow up status.
- Report to the Head Waiter or Bartender on duty any loss or damage of furniture, fixtures and equipment.
- Maintain a logbook to record significant events and activities during shifts.
- Complete a weekly report.
- Report and turn over any items left by guests to reception.
- If no pool assignments are required, report back to Head Waiter for further assignments.
Education/Experience/Qualifications:
- Valid STCW certificates
- Seamans Book
- Ship Experience
Deck Steward for Swan Hellenic Cruises in London employer: V.Group
V.Ships Leisure, representing Swan Hellenic Cruises, is an exceptional employer that prioritises the well-being and professional growth of its employees. With a strong commitment to health, safety, and environmental stewardship, the company fosters a collaborative work culture where Deck Stewards can thrive while providing outstanding service to guests. Employees benefit from comprehensive training, opportunities for advancement, and the chance to be part of a dynamic team dedicated to creating memorable experiences at sea.
StudySmarter Expert Advice🤫
We think this is how you could land Deck Steward for Swan Hellenic Cruises in London
✨Tip Number 1
Network like a pro! Reach out to folks in the cruise industry, especially those who’ve worked with Swan Hellenic. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Show off your skills! If you’ve got experience in hospitality or safety protocols, make sure to highlight that in conversations. We want to see how you can bring value to the Deck Steward role.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Keep an eye on our website and apply as soon as you see a position that fits. The early bird gets the worm, right?
✨Tip Number 4
Prepare for interviews by brushing up on your knowledge of maritime safety and environmental regulations. We love candidates who are passionate about sustainability and can talk about it confidently!
We think you need these skills to ace Deck Steward for Swan Hellenic Cruises in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you genuinely care about providing excellent service to guests and maintaining high standards on board.
Highlight Relevant Experience:Make sure to showcase any previous experience you have in similar roles or environments. Whether it's working in restaurants, hotels, or on ships, we love to see how your background aligns with the responsibilities of a Deck Steward.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Use bullet points if it helps to organise your thoughts!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Deck Steward position with Swan Hellenic Cruises.
How to prepare for a job interview at V.Group
✨Know Your Safety Protocols
Familiarise yourself with the health and hygiene standards, as well as safety protocols relevant to the role. Be prepared to discuss how you would handle safety incidents or ensure compliance with regulations during the interview.
✨Showcase Your Team Spirit
Highlight your ability to work collaboratively with other departments. Think of examples where you've successfully coordinated activities or supported team members in a busy environment, as this will resonate well with the interviewers.
✨Demonstrate Guest Service Skills
Prepare to share specific instances where you've provided excellent service to guests. Discuss how you handled complaints or difficult situations, showcasing your problem-solving skills and commitment to guest satisfaction.
✨Emphasise Environmental Awareness
Since environmental stewardship is key for this role, be ready to talk about your understanding of sustainability practices. Share any experiences you have in promoting eco-friendly initiatives, as this will align with the company's values.
