At a Glance
- Tasks: Assist guests with shore experiences and manage bookings for unforgettable adventures.
- Company: Join the prestigious Orient Express Sailing Yachts team.
- Benefits: Exciting travel opportunities, competitive pay, and a vibrant work environment.
- Other info: Dynamic role with opportunities for personal growth and onboard training.
- Why this job: Be the face of luxury travel and create memorable experiences for guests.
- Qualifications: Fluent in English and another language, with hospitality experience preferred.
The predicted salary is between 31500 - 38500 £ per year.
V.Ships Leisure is looking for a Concierge on behalf of Orient Express Sailing Yachts. Concierges have to be available to assist guests with any matters related to experiences ashore. These also include informing guests about calls in ports, points of interest to visit, and securing private arrangements shoreside in collaboration with our shore-based concierge service.
Key Responsibilities
- Manage the sales and bookings of private shore experiences.
- In charge of the embarkation duties, including working shoreside to greet and assist guests, together with the guest services team and ground handling staff.
- Fully in charge of organizing the debarkation process onboard, delivering time slots, organization of the transfers, collection data and providing luggage tags and debarkation duties as needed, including working shoreside to greet and assist guests.
- Handle issues and complaints directly and efficiently to foster guest satisfaction.
- Provide deep knowledge of the ports of calls and excursions and assist guests according to their needs and interests, as well as prepare port talks.
- Perform concierge duties such as booking shore restaurants, golf or other activities ashore.
- Work closely with supervisors, colleagues and other departments in order to achieve the highest possible passenger satisfaction.
- Develop knowledge of established tour programs and region-specific port information.
- Ensure guest satisfaction by escorting guests on tour and reporting accurate accounts of guest experiences on each guided tour.
- Achieve departmental revenue goals by following established sales techniques offering recommendations and recognizing opportunities to upsell or sell additional shore experiences products.
- Organize tour dispatch. Guide guests from the meeting point to transportation, work with tour operators to ensure all guests are accounted for and ensure all guests have returned from the tour. Communicate any challenges with the ship’s management team.
- Participate in social functions onboard.
- Assist in the operations of the destination experiences office by completing additional administrative tasks assigned to you by the First Concierge.
- Active participation in onboard training programs.
- Additional duties, not mentioned here, will be expected as per management request.
Education/Experience/Qualifications:
- Languages: Fluent English plus one additional international language required (French, Italian, German, Spanish, Mandarin). French, Italian and Spanish are particularly appreciated due to ports visited.
- Education: High school degree or related. Hospitality training appreciated.
- Previous professional experience: 2 years as Shore assistant in a luxury environment. Microsoft tools are required, MXP knowledge is appreciated.
- Shipboard experience: Yes.
- Valid STCW certificates.
- Valid Pre-Employment Medical.
- C1D visa mandatory for all positions.
Concierge for Orient Express Sailing Yachts in London employer: V.Group
V.Group is an exceptional employer, offering a dynamic work environment that prioritises safety and innovation in the maritime industry. With a strong commitment to employee development, we provide extensive training and growth opportunities, ensuring our team members thrive in their careers. Located at the forefront of windfarm installation, our culture fosters collaboration and excellence, making it a rewarding place for those passionate about sustainable energy solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge for Orient Express Sailing Yachts in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like V.Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to V.Group
Don't be shy about reaching out to V.Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Concierge for Orient Express Sailing Yachts in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about V.Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at V.Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
