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- Tasks: Lead engaging learning experiences and develop talent across Silversea's fleet.
- Company: Join Silversea Cruises, a leader in luxury travel and hospitality.
- Benefits: Travel opportunities, competitive pay, and a chance to shape crew development.
- Why this job: Make a real impact on crew engagement and brand culture while exploring the world.
- Qualifications: Experience in learning and development, strong coaching skills, and a passion for hospitality.
- Other info: Dynamic, multicultural environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
The Learning and Development Manager is a key contributor to Silversea’s shipboard talent development strategy. This role delivers agile, high-impact learning experiences that reinforce brand standards and cultural values, while supporting leadership development and crew engagement across the fleet. The L&D Manager acts as a coach, facilitator, and ambassador of the Silversea Way, ensuring that learning is continuous, adaptive, and aligned with operational excellence.
Key Responsibilities
- Facilitate dynamic, modular learning experiences using agile methodologies that allow for rapid iteration, feedback, and customization based on crew needs and operational context.
- Deliver leadership and career development programs that are responsive to real-time performance data and crew feedback.
- Conduct ongoing learning needs assessments to identify gaps and opportunities for targeted development.
- Support onboarding, orientation, and continuous learning sessions that embed brand standards and cultural expectations.
- Coach crew and junior leaders to reinforce learning outcomes and encourage growth through microlearning, peer learning, and experiential techniques.
- Act as a brand ambassador, ensuring all learning content and delivery methods reflect the Silversea Way.
- Collaborate with department leaders to embed brand standards into daily operations and crew interactions.
- Monitor and assess adherence to brand standards through observation, feedback, and performance metrics.
- Ensure shipboard Senior Leaders have successfully completed T3 - Facilitation and Communication Skills therefore capable to facilitate, coach, and champion the Silversea Way.
- Coach leaders and crew on cultural behaviors that support a harmonious and respectful work environment.
- Conduct pulse checks and informal assessments to gauge crew engagement and cultural alignment.
- Partner with onboard HR Directors/Managers to support crew recognition, morale-building, and engagement initiatives.
- Track and report on learning participation, engagement, and impact using agreed KPIs and agile feedback loops.
- Recommend improvements to learning programs based on crew feedback, performance trends, and brand evolution.
- Share best practices across ships to foster consistency and elevate the overall crew experience.
- Support succession planning efforts by identifying and mentoring high-potential crew members.
Skills, Knowledge and Expertise
- Broad experience in learning and development, training, or talent management, preferably in hospitality or maritime environments.
- Strong facilitation and coaching skills, with the ability to engage diverse audiences.
- Familiarity with agile learning methodologies, microlearning, and experiential learning techniques.
- Deep understanding of brand standards and cultural transformation practices.
- Excellent interpersonal and communication skills.
- Familiarity with Forbes standards or luxury service benchmarks is a plus.
- Ability to work independently and collaboratively in a multicultural, dynamic environment.
- Excellent fluent English (verbal and written) is mandatory.
- Proficiency with Microsoft Office tools and Microsoft 365 admin (Excel, Outlook, PowerPoint, Word, One Drive, SharePoint, etc).
Learning & Development Manager (Traveling) for Silversea Cruises employer: V.Group
Contact Detail:
V.Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning & Development Manager (Traveling) for Silversea Cruises
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Silversea Cruises on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to learning and development. We should also think of examples from our past experiences that showcase our skills in coaching and facilitation.
✨Tip Number 3
Show off our passion for continuous learning! During interviews, we can discuss how we've adapted our learning strategies based on feedback and performance data. This aligns perfectly with the role's focus on agile methodologies.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the Silversea family.
We think you need these skills to ace Learning & Development Manager (Traveling) for Silversea Cruises
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Learning & Development Manager role. Highlight any relevant experience in hospitality or maritime environments, and don’t forget to showcase your facilitation and coaching skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about learning and development, and how you can contribute to Silversea’s brand standards and cultural values. Be genuine and let your personality come through.
Showcase Your Agile Methodologies Knowledge: Since we value agile learning methodologies, make sure to mention any experience you have with these techniques. Whether it’s microlearning or experiential learning, we want to see how you can bring these approaches to our team!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at V.Group
✨Know the Silversea Way
Before your interview, dive deep into understanding Silversea's brand standards and cultural values. Familiarise yourself with their approach to luxury service and how they engage with crew members. This will help you align your answers with their expectations and demonstrate that you're a perfect fit for the role.
✨Showcase Your Facilitation Skills
Prepare to discuss your experience in facilitating learning experiences. Think of specific examples where you've used agile methodologies or microlearning techniques. Be ready to explain how you adapt your training style to meet diverse audience needs, as this is crucial for the Learning & Development Manager role.
✨Emphasise Continuous Learning
Highlight your commitment to continuous learning and development. Share instances where you've conducted learning needs assessments or adapted programmes based on feedback. This shows that you value growth and are proactive in enhancing crew engagement and performance.
✨Be Ready for Real-Time Scenarios
Expect situational questions that assess your ability to respond to real-time performance data and crew feedback. Prepare to discuss how you would handle specific challenges in a shipboard environment, ensuring you convey your problem-solving skills and adaptability.
