V.Group seeks an experienced Service Management professional to mature IT service practices across Service Operations and the wider IT community. You will embed sustainable processes, coach leaders, and drive continual improvement using dashboards and performance data.
Experience with Freshservice is preferred, with ServiceNow or HaloITSM as valuable alternatives. The role emphasizes incident, problem, knowledge, and change governance in a global environment.
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Senior ITSM & Service Operations Lead in Glasgow employer: V.Group
At V., we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation. Our commitment to employee growth is evident through our investment in talent development, ensuring that every team member has the opportunity to thrive in their career. Located in a vibrant industry hub, our culture is built on our core values of care, consistency, and commitment, making V. a rewarding place to work for those passionate about making a difference in the marine services sector.
