V.Group is seeking an experienced IT Service Management professional to mature and embed practices across Service Operations and the Service Desk. You will lead enhancements in incident, major incident, problem and knowledge management, and drive continual improvement with operational leaders.
The role emphasizes establishing meaningful metrics, dashboards and governance to demonstrate tangible improvements, with strong collaboration across Service Management Office, Product Owners and
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IT Service Operations Lead - Maturity & Improvement in Glasgow employer: V.Group
At V., we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation. Our commitment to employee growth is evident through our investment in talent development, ensuring that every team member has the opportunity to thrive in their career. Located in a vibrant industry hub, our culture is built on our core values of care, consistency, and commitment, making V. a rewarding place to work for those passionate about making a difference in the marine services sector.
