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For Companies At a Glance
- Tasks: Deliver exceptional dining experiences and ensure top-notch service for guests.
- Company: Join MSC Cruises, a leader in luxury cruising.
- Benefits: Exciting travel opportunities, competitive pay, and a chance to work with a diverse team.
- Why this job: Elevate your hospitality skills while exploring the world on a cruise ship.
- Qualifications: Experience in fine dining and fluency in Mandarin and English required.
- Other info: Dynamic work environment with opportunities for career growth in the hospitality industry.
The predicted salary is between 24000 - 36000 £ per year.
V.Ships Leisure is looking for a Specialty Waiter on behalf of MSC Cruises. As a Specialty Waiter, you will provide an elevated dining experience to our guests, delivering world-class service in one of our specialty restaurants. You will ensure that every meal is an unforgettable culinary journey, catering to the refined tastes and expectations of our guests. With your expertise in premium dining, you will contribute to the smooth operation of the restaurant while upholding the highest service and hospitality standards on board.
Key Responsibilities
- Ensure food safety compliance.
- Supervise a specific station at any food outlet when assigned.
- Attend training sessions and meetings when required by your Manager.
- Report any problems and guest complaints to the Supervisor immediately.
- Supervise your Assistant Waiter, ensuring he is performing his job correctly, and providing help and encouragement where required.
- Check your Assistant Waiter on arrival in the Restaurant for cleanliness and proper uniform.
- Ensure the cleanliness and sanitation of your service station, all tables and chairs, carpet and fixtures.
- Assist the Specialty Restaurant manager in the operation of Dining Table reservations during embarkation of Guests if required.
- Check your Station and Assistant for cleanliness and correct mis-en-place before and after every meal.
- Be standing at your station when Guests arrive, helping them by pulling out chairs.
- Always wear your name-badge on and off duty while on board.
- Ensure Guests are always served promptly, in a friendly manner and with the correct food.
- Place the napkin, pull the chair rolls and offer the Menu after Guests are seated.
- Ensure Guests are never rushed or made to feel that they are being rushed.
- Ensure menus are clean before handing to Guests.
- Study and understand all menus in all languages.
- Write the orders on an order pad or Tablet – never on a menu.
- Explain to Guests the composition of all dishes if required.
- Have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and upsell alternatives.
- Make sure that Guests receive the wine list.
- Handle guest enquiries either by telephone or in person in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found.
- Make table reservations and effectively control and maximize the flow of guests.
- Provide Guests with basic wine suggestions, promoting special offers and upselling when possible.
- Serve the wine according to Dining Standard Procedures.
- Describe and recommend to Guests the suggested Daily Dishes when taking orders.
- Co-ordinate the service with the assistant waiter to ensure Guests are served promptly.
- Ensure all food is served hot and placed correctly on the plate.
- Ensure Guests have the correct silverware before each course, and that the correct condiments and sauces are offered with the appropriate food.
- Serve courses in correct sequence - appetizer, soup, salad, pasta, main course and dessert.
- Politely ask Guests if they are satisfied with their food, and immediately advise the Specialty Restaurant Supervisor if the Guest is not happy with any aspect of the food or service.
- Be at your station when Guests leave the restaurant, and offer them a courteous farewell.
- Provide a professional wine service for Guests as explained and trained by the Specialty restaurant manager.
Education/Experience/Qualifications:
- Proven experience as a Specialty Waiter or in a similar fine dining role aboard a cruise ship, a luxury hotel, or an international 5-star resort.
- Strong knowledge of gourmet cuisine, wine pairings, and premium service etiquette.
- Fluency in English (oral and written) and at least one other European language.
- Excellent interpersonal and communication skills, with the ability to provide tailored recommendations to guests.
- A passion for hospitality and a guest-focused approach, ensuring top-tier service at all times.
- Ability to work in a dynamic, high-pressure environment while maintaining a polished and professional demeanor.
- A team player who collaborates with colleagues to deliver seamless and memorable dining experiences.
Join our team and take your passion for fine dining to the next level on board one of the world’s most prestigious cruise lines.
Specialty Waiter Mandarin Speaking for MSC Cruises in City of London employer: V.Group
Contact Detail:
V.Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialty Waiter Mandarin Speaking for MSC Cruises in City of London
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might have connections in the cruise industry. A personal recommendation can go a long way in landing that Specialty Waiter role.
✨Tip Number 2
Practice your Mandarin! Since this role requires fluency, brush up on your language skills. You could even role-play dining scenarios with a friend to get comfortable with the lingo and service etiquette.
✨Tip Number 3
Show off your passion for hospitality! When you get the chance to chat with recruiters or during interviews, share your experiences and what excites you about fine dining and guest service. Let your enthusiasm shine through!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Specialty Waiter Mandarin Speaking for MSC Cruises in City of London
Some tips for your application 🫡
Show Off Your Experience: When you're writing your application, make sure to highlight your previous experience as a Specialty Waiter or in fine dining. We want to see how you've delivered top-notch service before, so share those stories!
Speak Our Language: Since this role requires Mandarin, don’t forget to mention your language skills! We love seeing candidates who can communicate effectively with our guests, so let us know how fluent you are.
Be Personable: Your application should reflect your personality! Use a friendly tone and show your passion for hospitality. We’re looking for team players who genuinely care about providing an unforgettable dining experience.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and get you on board with MSC Cruises. We can’t wait to hear from you!
How to prepare for a job interview at V.Group
✨Know Your Menu Inside Out
Make sure you study the menu thoroughly before the interview. Understand the dishes, ingredients, and wine pairings so you can confidently discuss them. This will show your passion for fine dining and your ability to provide tailored recommendations.
✨Demonstrate Your Service Skills
Prepare to showcase your service etiquette during the interview. You might be asked to role-play a dining scenario, so practice how you would greet guests, take orders, and handle complaints. Highlight your experience in providing an elevated dining experience.
✨Showcase Your Team Spirit
As a Specialty Waiter, teamwork is crucial. Be ready to share examples of how you've collaborated with colleagues in previous roles. Emphasise your ability to support and supervise others, as this is key to ensuring smooth operations in a busy restaurant environment.
✨Communicate Clearly and Confidently
Fluency in English and Mandarin is essential, so practice speaking clearly and confidently in both languages. During the interview, focus on your interpersonal skills and how you can create a welcoming atmosphere for guests, which is vital for a successful dining experience.
