Chief Housekeeper for Azamara Cruises

V.Ships Leisure is looking for a Chief Housekeeper on behalf of Azamara Cruises. Directs all Housekeeping functions for all guest public areas throughout the vessel, and associated activities by performing the duties described below.

Key Responsibilities

• Directs, coaches, supports, supervises, and evaluates (in conjunction with the Hotel Director) the performance of all direct reports.
• Directs the overall housekeeping function onboard the vessel.
• Oversees the assignment of duties and responsibilities for the Assistant Chief Housekeepers.
• Observes and evaluates staff and work procedures to ensure quality standards and service are met.
• Responsible for cleaning and maintaining all the Crew areas.
• Responsible for keeping overtime within the allotted budget amount and will be responsible for any overtime needs.
• Responsible for consumable and replaceable items.
• Reviews outside audit findings and performs regular self-audits.
• Monitors United States Public Health (USPH) and Outbreak Prevention Plan (OPP) procedures for sanitation and cleanliness.
• Enforces and follows USPH cleaning procedures for all assigned areas and related equipment.
• Investigates and resolves housekeeping quality and service complaints in a timely fashion.
• Attends meetings, training activities, courses and all other work-related activities as required.
• Ensures that all housekeeping equipment is maintained and inventoried on a monthly basis.
• Reports equipment shortage or equipment that needs to be serviced to shipboard and shoreside management.
• Responsible for ensuring proper documentation is done on any disciplinary action for Housekeeping Staff.
• Responsible for coaching and training staff on housekeeping standards.
• Oversees Main Laundry Operation.
• Meets the housekeeping appearance/cleanliness and service scores set forth by the company.
• Performs related duties as required.
• Responsible for effectively managing the time and attendance of their own direct reports’ and entire division’s work and rest hours in accord with MLC regulations and company procedures.
• Reviews financial transactions/monthly financial statement and manages staff to ensure expenditures stay within budget limitations.
• Constantly reviews current operating procedures for revenue-enhancement opportunities.
• Maintains cleaning cost at reasonable levels without affecting quality and standards.
• Conducts workstation spot checks to ensure items are correctly stored and utilized to minimize deterioration and waste.
• Ensures the continuous operation of computer related equipment.
• Records production and operational data on specified forms.
• Analyzes operational problems and establishes controls.
• Prepares a variety of reports and letters utilizing personal computer system and equipment.
• Meets with subordinate supervisors and staff to review the requirements of the day’s housekeeping schedule.
• Disseminates any other company related correspondence, notices, policies, procedures, etc.
• Monitors and manages the various assigned workstation functions.
• Inspects workstations, work areas, equipment, etc. to ensure efficient service and conformance to standards.
• Mentors, develops, and provides on-the-job training to subordinates.

Education/Experience/Qualifications

• Five to seven years housekeeping managerial experience in an upscale hotel, resort or cruise line (shipboard experience preferred).
• Diploma or Degree in Hotel management for 1 to 3 years required.
• Extensive knowledge of cleaning procedures regarding public health standards.
• Strong management skills in a multicultural and dynamic environment.
• Strong communication, problem solving, decision making, and interpersonal skills.
• Superior customer service, team building and conflict resolution skills.
• Ability to work positively and cooperatively in a diverse team environment.
• Demonstrated aptitude for the financial aspects of a housekeeping operation.
• Knowledge of policies and practices involved in the human resources function.
• Ability to manage the international staff in a positive and productive manner.
• Working knowledge of computers, internet access, and the ability to navigate within a variety software packages.
• Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent preferred.
• Ability to attend and complete, with a passing score, onboard USPH training.
• Completion of two contracts as Assistant Chief Housekeeper with a performance rating of Proficient or above.
• Ability to speak English clearly, distinctly, and cordially with guests.
• Ability to read and write English to understand and interpret written procedures.
• Ability to speak additional languages such as Spanish, French, or German is preferred.