At a Glance
- Tasks: Manage customer orders and ensure a smooth delivery process.
- Company: Join a well-established business with a friendly team.
- Benefits: Enjoy a competitive salary, strong benefits, and hybrid working.
- Other info: Great opportunity for career growth in a dynamic environment.
- Why this job: Take ownership of customer relationships and make a real impact.
- Qualifications: 2-4 years in customer service and strong communication skills.
Type: Permanent
Salary: £30,000 - £35,000 per annum
Location: Staines area
Working pattern: Hybrid - 3 days office based, 2 days home based 8.30am - 5.00pm
Take ownership of the customer journey from order through to delivery.
We are recruiting for our client, a well-established business, for an experienced Customer Service Executive to join a friendly and collaborative team. This is a varied B2B customer service role where you will manage customer orders from receipt through to delivery, provide proactive updates and work closely with colleagues across the wider operation to ensure customers receive a reliable and professional service.
Why Apply?
- Permanent opportunity with an established business
- Hybrid working with two days per week from home
- Competitive salary of £30,000 - £35,000 per annum
- Strong company benefits package and discretionary bonus
- Varied role with responsibility for your own portfolio of customers
The Role:
- Manage customer orders from receipt through to delivery, ensuring records remain accurate and up to date
- Act as a key point of contact for a portfolio of business customers, responding to queries and providing regular updates
- Monitor outstanding orders and help resolve availability, transport or delivery issues
- Review customer ordering activity and communicate relevant changes to internal teams
- Prepare and maintain documentation for overseas and international orders
- Work closely with sales, planning, logistics, supply and finance colleagues
- Handle customer complaints professionally and coordinate follow-up through to resolution
- Identify opportunities to improve service levels and make customer administration processes more efficient
The ideal Customer Service Executive will have:
- Around 2-4 years' experience in customer service, order management or a similar B2B role
- Experience supporting customers within a busy commercial or multi-site environment
- Strong written and verbal English communication skills
- Excellent organisation and attention to detail
- The ability to manage several priorities confidently
- Good working knowledge of Microsoft Office, including Outlook, Word, Excel and PowerPoint
- Experience using a CRM, ERP, order-processing or similar business system would be advantageous. Additional language skills would also be desirable but are not essential.
This is a great opportunity for an experienced Customer Service Executive who enjoys taking ownership of customer orders, building strong customer relationships and providing a high standard of service in a busy environment.
Customer Service Executive in Uxbridge employer: Uxbridge Employment
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