At a Glance
- Tasks: Provide technical support and resolve customer queries in the automotive sector.
- Company: Dynamic automotive company based in Uxbridge with a supportive team.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Exciting role with a focus on problem-solving and teamwork.
- Why this job: Join a fast-paced environment and make a real difference in customer experience.
- Qualifications: Experience in automotive technical support and strong communication skills.
The predicted salary is between 40000 - 40000 £ per year.
I am currently working with a fantastic company based in the Uxbridge area who are seeking a new member for their Technical Support Team. This role would suit a candidate who has previous experience in providing vehicle diagnostics and is looking to make the transition into an office‑based role. The role includes 25% direct customer interaction on the phones, 50% case management providing resolution for product, installation and application related queries and 25% direct installer interaction and coordinating cross‑business.
Role Responsibilities
- Resolve customer queries or escalation to appropriate department, managing updates on the system as required by the business, ensuring departmental SLA’s are achieved to drive continuous overall improvement of the customer experience.
- Identify underlying root causes of substandard installations and offer satisfactory resolutions for both customers and third‑party installers.
- Handle inbound/outbound calls and cases, following agreed processes within SLA, using the Salesforce case management system and recording all aspects of the customer interaction.
- Provide technical support to internal and external key stakeholders at all technical levels throughout, including third‑party installer channels.
- Establish and maintain professional relationships with all internal and external customers.
- Strive to exceed target and consistently improve performance to achieve targets.
Previous Experience Required
- A proven background in an automotive technical customer support role.
- A self‑starter with excellent interpersonal communication.
- Strong organisational skills with a “Can‑Do” attitude.
- Adaptability to change.
- Proven ability to meet tight deadlines and work under pressure.
- Good and clear communication skills, both written and spoken.
- Knowledge of vehicle telematics concepts.
- Competence with problem solving in a highly technical environment.
If this sounds like the role for you, don’t wait – apply today with your up‑to‑date CV!
Automotive Technical Advisor in London employer: Uxbridge Employment
Join a dynamic team in Uxbridge where your expertise in automotive diagnostics will be valued and nurtured. With a hybrid working model, you can enjoy the flexibility of working from home while also benefiting from a collaborative office environment. The company fosters a culture of continuous improvement and offers ample opportunities for professional growth, making it an excellent employer for those seeking a rewarding career in technical support.
StudySmarter Expert Advice🤫
We think this is how you could land Automotive Technical Advisor in London
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, make sure you can explain technical concepts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Automotive Technical Advisor in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your automotive technical experience and customer support skills. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Automotive Technical Advisor role. We love seeing enthusiasm and a clear understanding of the job responsibilities.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We’re looking for candidates who can demonstrate their ability to resolve customer queries effectively and efficiently.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Uxbridge Employment
✨Know Your Stuff
Make sure you brush up on your automotive knowledge, especially around vehicle diagnostics and telematics. Be ready to discuss specific examples from your past experience where you've successfully resolved technical issues.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining complex technical concepts in simple terms. You might even want to role-play with a friend to get comfortable with handling calls and case management scenarios.
✨Show Your Problem-Solving Skills
Prepare to share instances where you've identified root causes of issues and implemented effective solutions. Think about how you can demonstrate your 'Can-Do' attitude and adaptability in challenging situations.
✨Familiarise Yourself with Salesforce
If you're not already familiar with Salesforce, take some time to learn the basics. Being able to talk about how you've used similar systems in the past will show that you're ready to hit the ground running.
