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- Tasks: Manage customer orders, resolve issues, and ensure smooth communication.
- Company: Friendly organisation in Uxbridge with a down-to-earth culture.
- Benefits: Salary up to £30,000, annual bonus, hybrid work, and 24 days holiday.
- Why this job: Join a collaborative team and make a real difference in customer service.
- Qualifications: Strong customer service experience and excellent communication skills.
- Other info: Enjoy Friday socials and a family-feel environment.
The predicted salary is between 28000 - 30000 £ per year.
Customer Service Executive
Location: Uxbridge (Hybrid – 3 Days in Office / 2 Days from Home)
Salary: £28,000 – £30,000 + 10% Annual Bonus
Do you enjoy solving customer issues and building relationships along the way? Are you someone who thrives in a technical, solutions-focused environment?
We’re recruiting for a growing, friendly organisation in Uxbridge that’s known for its down-to‑earth culture and collaborative team. If you’ve got strong customer service experience and love working with products that require a bit of technical know‑how, this could be a fantastic next step.
This role is ideal for someone who can remain calm under pressure, ask the right questions, and take full ownership of each customer issue through to resolution. If you’re naturally organised and like to get things right the first time, keep reading!
What’s in it for you
- Salary of £28,000 – £30,000 per annum
- Annual bonus of up to 10%
- Hybrid working (3 days in office, 2 from home)
- Free on‑site parking
- 24 days holiday
- Friday team socials and a family‑feel environment
What you’ll be doing
- Managing the full order process using MS Dynamics
- Liaising with couriers and shipping partners to coordinate timely despatch
- Checking and updating customers on ETAs for their orders
- Investigating and resolving delivery delays and technical product queries
- Handling RMAs and returns
- Providing clear written and verbal communication throughout the process
- Working closely with internal departments to ensure service standards are met
What we’re looking for
- Previous customer service experience, ideally in a technical or product‑based setting
- Excellent written and verbal communication skills
- Highly organised with strong attention to detail
- Natural problem solver with a calm, proactive mindset
- Able to listen, take ownership, and see tasks through to completion
- Confident using systems and a quick learner
What You Need to Do Now
If this sounds like the role for you, don’t wait – apply today with your up‑to‑date CV!
If it’s not quite right for you but you know someone perfect, refer them to us and receive a £100 voucher when they’re placed and pass their probation period (terms apply). Visit our website to read more about our Double the Reward scheme in our blog.
Due to the high number of applications, if you have not heard from us within 48 hours, please assume your application has been unsuccessful.
A little more about us
We act as an Employment Agency when advertising permanent roles and as an Employment Business when advertising temporary or contract roles.
All vacancies are advertised with written instruction from our clients. Where salaries or rates of pay are quoted, the nature of the work, location, and minimum experience, training or qualifications required are stated within the advert.
We never charge fees to work‑seekers, and all recruitment is carried out in line with the Conduct of Employment Agencies and Employment Businesses Regulations 2003.
We take your privacy seriously. Please see our website for our full Data Privacy Notice.
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Customer Service Executive : Another job on . Uxbridge Employment Agency employer: Uxbridge Employment
Contact Detail:
Uxbridge Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive : Another job on . Uxbridge Employment Agency
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about resolving customer issues, think of examples from your past experiences where you successfully tackled challenges. Be ready to share these during your chat with them.
✨Tip Number 3
Don’t forget to ask questions during your interview! This shows that you’re engaged and keen to learn more about the role and the team. Plus, it gives you a chance to figure out if this job is the right fit for you too.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you can keep an eye on other roles that might suit you as well. Let’s get you that job!
We think you need these skills to ace Customer Service Executive : Another job on . Uxbridge Employment Agency
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in technical settings. We want to see how you've solved problems and built relationships, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your organisational skills and how you handle pressure – we love a proactive mindset!
Show Off Your Communication Skills: Since excellent written communication is key for us, ensure your application is clear and concise. Double-check for any typos or errors – we want to see your attention to detail right from the start!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and keep track of it. Plus, you’ll find more info about our culture and values there!
How to prepare for a job interview at Uxbridge Employment
✨Know Your Stuff
Make sure you understand the products and services the company offers. Brush up on any technical details that might come up during the interview. This will show that you're not just interested in the role, but also invested in the company.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Think about times when you had to stay calm under pressure and how you took ownership of a situation. This will demonstrate your ability to handle challenges effectively.
✨Practice Your Communication
Since this role requires excellent written and verbal communication, practice explaining complex ideas simply. You might even want to do a mock interview with a friend to get comfortable articulating your thoughts clearly.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready that show your interest in the company culture and team dynamics. Asking about team collaboration or how they handle customer feedback can give you valuable insights and leave a positive impression.
