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For Companies At a Glance
- Tasks: Lead a dynamic customer service team and enhance the customer experience.
- Company: Join a fast-paced, growing organisation with a supportive culture.
- Benefits: Competitive salary, pension scheme, holiday entitlement, and development opportunities.
- Why this job: Shape customer experiences and drive improvements in a vibrant environment.
- Qualifications: Experience in customer service, strong organisational and communication skills.
- Other info: 35-hour work week with excellent career growth potential.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for an experienced Customer Service Supervisor to join a fast-paced, growing organisation where you will play a key role in shaping the customer experience. This position combines hands-on account management with leading a small customer service team, driving service improvements, and working closely with operational teams to ensure consistently high service delivery.
Key Responsibilities:
- Supervise and support a small team of Customer Service Advisors
- Manage a portfolio of key customer accounts
- Ensure accurate and timely processing of sales orders and purchase orders
- Handle escalated customer issues, including credit and pricing queries
- Drive service, process, and system improvements
- Build strong working relationships with internal teams and external partners
- Support operational and supply chain projects as required
About You:
- Proven experience in a customer service environment
- Strong organisational skills with the ability to manage competing priorities
- Excellent communication and problem-solving skills
- Confident using Excel and ERP systems
- Proactive, professional, and a strong team player
Salary & Benefits:
- Competitive salary, dependent on experience
- Company pension scheme
- Holiday entitlement plus bank holidays
- 35 hour working week
- Supportive team environment and opportunities for development
If this sounds like the role for you, don’t wait - apply today with your up-to-date CV!
Customer Service Supervisor in Uxbridge employer: Uxbridge Employment Agency
Contact Detail:
Uxbridge Employment Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor in Uxbridge
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which can boost your chances of landing that interview.
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to customer service. Think about how you would handle specific situations, as this role is all about problem-solving and leadership.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Service Supervisor in Uxbridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Supervisor role. Highlight your experience in managing teams and handling customer accounts, as this will show us you’re a great fit for the position.
Showcase Your Skills: Don’t forget to showcase your organisational and problem-solving skills in your application. We want to see how you’ve successfully managed competing priorities in past roles!
Be Clear and Concise: When writing your application, keep it clear and concise. We appreciate straightforward communication, so make sure your points are easy to understand and relevant to the job.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to receive your application and get back to you quickly!
How to prepare for a job interview at Uxbridge Employment Agency
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service knowledge. Understand the key responsibilities of a Customer Service Supervisor, like managing accounts and handling escalated issues. Be ready to share examples from your past experiences that highlight your problem-solving skills and how you've improved service delivery.
✨Show Off Your Leadership Skills
Since this role involves supervising a team, be prepared to discuss your leadership style. Think about times when you've successfully led a team or resolved conflicts. Highlight your ability to motivate others and drive improvements in service processes.
✨Get Familiar with Excel and ERP Systems
As the job mentions a need for confidence in using Excel and ERP systems, make sure you can talk about your experience with these tools. If you have specific examples of how you've used them to manage customer accounts or improve efficiency, bring those up during the interview.
✨Build Rapport with Your Interviewers
Remember, interviews are a two-way street! Try to build a connection with your interviewers by asking insightful questions about the company culture and team dynamics. This shows you're genuinely interested in the role and helps you assess if it's the right fit for you.
