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- Tasks: Coordinate service schedules, manage engineer visits, and provide top-notch customer support.
- Company: Join a friendly team in Uxbridge focused on delivering exceptional service.
- Benefits: Enjoy part-time hours, competitive pay, and the potential for permanent employment.
- Why this job: Perfect for those who thrive in dynamic environments and love helping others.
- Qualifications: Strong communication skills and some customer service experience preferred.
- Other info: Opportunity to earn a £100 voucher by referring a friend!
Location: Uxbridge
Salary: £12.21 per hour
Hours: Part-time – 24 hours per week (3 full days)
Join a Dynamic Team as a Service Co-ordinator! We are seeking a proactive and organised Service Co-ordinator to join a friendly and supportive team in Uxbridge. This part-time, temp-to-perm role is ideal for someone with strong communication skills and the ability to manage multiple tasks efficiently.
Key Responsibilities:
- Answering phone calls and logging jobs accurately.
- Providing exceptional customer service and addressing queries efficiently.
- Arranging engineer visits and managing site parking.
- Preparing site visit paperwork and ensuring all required materials are ready.
- Maintaining regular communication with engineers and controlling their workloads.
- Downloading job information and updating relevant systems.
- Preparing parts and paperwork for collection by engineers.
- Providing on-road and on-site job support where required.
- Checking parts received before scheduling jobs.
- Reviewing open jobs weekly to ensure progress and completion.
- Monitoring ongoing jobs to ensure timely resolution.
- Uploading engineer information to customer systems and maintaining accurate records.
- Keeping engineers’ work diaries up to date.
- Updating customer call log systems to reflect current status.
Requirements:
- Excellent communication and organisational skills.
- Ability to manage multiple tasks and priorities effectively.
- Experience in customer service or a similar role is advantageous.
- Proficiency in using computer systems and scheduling software.
- Willingness to participate in the standby rota and handle emergency calls.
This is a fantastic opportunity to join a supportive team and develop your skills in a hands-on, varied role.
If this sounds like the perfect role for you, apply today! Or, if it’s not quite right but you know someone ideal, refer them to us and earn a £100 voucher when they’re placed and pass probation.
If you’re interested, please submit your CV. Due to the high volume of applications, if we do not contact you within 48 hours, please assume you have been unsuccessful on this occasion.
For the purpose of the Conduct Regulations, when advertising permanent vacancies, we act as an Employment Agency; for temporary/contract vacancies, we act as an Employment Business.
We take your personal data seriously. To learn how we handle your data, visit our website where you can find our Data Privacy Notice.
Service Desk Coordinator employer: Uxbridge Employment Agency
Contact Detail:
Uxbridge Employment Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Coordinator
✨Tip Number 1
Familiarise yourself with common scheduling software and tools that are often used in service coordination roles. Being able to demonstrate your proficiency in these systems during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your customer service skills by practising how to handle difficult situations or queries. Role-playing scenarios with a friend can help you articulate your responses more confidently when faced with similar situations in the job.
✨Tip Number 3
Research the company culture at StudySmarter and be prepared to discuss how your values align with theirs. Showing that you understand and appreciate their work environment can make a positive impression during your interview.
✨Tip Number 4
Network with current or former employees of StudySmarter if possible. They can provide valuable insights into the role and the team dynamics, which can help you tailor your approach and questions during the interview.
We think you need these skills to ace Service Desk Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and coordination. Emphasise your communication skills and ability to manage multiple tasks, as these are key for the Service Desk Coordinator role.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific responsibilities from the job description that you are excited about and how your skills align with them.
Highlight Relevant Skills: In your application, clearly outline your proficiency with computer systems and scheduling software. Provide examples of how you've successfully managed tasks or projects in previous roles.
Follow Up: After submitting your application, consider sending a polite follow-up email if you haven't heard back within a week. This shows your interest in the position and keeps you on their radar.
How to prepare for a job interview at Uxbridge Employment Agency
✨Showcase Your Communication Skills
As a Service Desk Coordinator, strong communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Consider sharing examples from past experiences where you successfully resolved customer queries or coordinated with team members.
✨Demonstrate Organisational Abilities
This role requires managing multiple tasks efficiently. During the interview, highlight your organisational skills by discussing how you prioritise tasks and manage your time. You might want to mention any tools or methods you use to stay organised, such as scheduling software or task lists.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle real-life situations. Prepare for scenarios related to customer service and job coordination, such as how you would manage an emergency call or deal with a scheduling conflict. Practising these responses can help you feel more confident.
✨Familiarise Yourself with the Company
Research the company and its values before the interview. Understanding their approach to customer service and team dynamics will allow you to tailor your answers to align with their expectations. It also shows your genuine interest in the role and the organisation.
