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For Companies At a Glance
- Tasks: Answer calls, respond to emails, and log information in a fast-paced service team.
- Company: Join a supportive company with a fantastic culture that values its employees.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Perfect for those who love customer service and want to make a real impact.
- Qualifications: Strong customer service and data entry skills; knowledge of SAP and Excel is a plus.
- Other info: Apply now and be part of a team that values your contributions!
The predicted salary is between 28800 - 43200 £ per year.
This is a brilliant opportunity for a candidate with supreme office administration/customer service experience. Working for a business that has a fantastic company culture and is highly supportive, you will be responsible for answering inbound calls, responding to emails, and logging information onto the system. This role sits within the company’s service team, so candidates will need to have an excellent telephone manner and 5* customer service skills, as well as strong data entry skills.
Role requirements:
- Answering inbound calls and responding within agreed SLA’s
- Respond to emails received in the service inbox
- Creating quotes
- Closing service reports
- Creating and managing returns
- Manage stock adjustments
- Creating contracts
- Logging calls for Engineers attendance
Candidate requirements:
- Strong customer service skills
- Good data entry skills
- Highly organised and able to work in a fast-paced environment
- Working knowledge of SAP and MS Excel would be advantageous
Service Desk Administrator employer: Uxbridge Employment Agency
Contact Detail:
Uxbridge Employment Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Administrator
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Service Desk Administrator. Understanding the specifics, like managing stock adjustments and creating contracts, will help you speak confidently about your relevant experience during any interviews.
✨Tip Number 2
Brush up on your telephone etiquette and customer service skills. Practising how to handle various customer scenarios can give you an edge, as this role heavily relies on excellent communication and a friendly approach.
✨Tip Number 3
If you have experience with SAP or MS Excel, be prepared to discuss it in detail. Highlighting your proficiency with these tools can set you apart from other candidates, especially since they are advantageous for this position.
✨Tip Number 4
Showcase your organisational skills by preparing examples of how you've managed multiple tasks in a fast-paced environment. This will demonstrate your ability to thrive under pressure, which is crucial for a Service Desk Administrator.
We think you need these skills to ace Service Desk Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your office administration and customer service experience. Use specific examples that demonstrate your strong telephone manner and data entry skills, as these are crucial for the Service Desk Administrator role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company culture. Mention your ability to work in a fast-paced environment and how your skills align with the job requirements, such as managing stock adjustments and creating contracts.
Highlight Relevant Skills: In your application, emphasise your strong customer service skills and any experience you have with SAP and MS Excel. These technical skills can set you apart from other candidates and show that you are well-prepared for the role.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Service Desk Administrator.
How to prepare for a job interview at Uxbridge Employment Agency
✨Showcase Your Customer Service Skills
Since this role requires excellent customer service skills, be prepared to share specific examples of how you've successfully handled customer inquiries or complaints in the past. Highlight your ability to remain calm and professional under pressure.
✨Demonstrate Your Organisational Skills
The job demands a highly organised individual. During the interview, discuss how you prioritise tasks and manage your time effectively, especially in a fast-paced environment. You could mention tools or methods you use to stay organised.
✨Familiarise Yourself with Relevant Software
Having a working knowledge of SAP and MS Excel is advantageous for this position. If you have experience with these tools, be sure to mention it. If not, consider brushing up on their basic functionalities before the interview.
✨Prepare for Common Interview Questions
Anticipate questions related to handling inbound calls, responding to emails, and logging information. Practise your responses to ensure you can articulate your experience clearly and confidently during the interview.
