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- Tasks: Support the sales team, manage returns, and ensure customer satisfaction daily.
- Company: Join a family-owned business known for its great atmosphere and customer dedication.
- Benefits: Enjoy hybrid work, 22 days holiday, a pension scheme, and a £2,000 bonus.
- Why this job: Be part of a supportive team and make a real impact on customer experiences.
- Qualifications: Experience in customer service or sales is essential; strong organisational skills required.
- Other info: Comprehensive training provided; refer a friend for a chance to earn £100!
The predicted salary is between 27000 - 29000 £ per year.
Location: Hybrid (3 days in the office, 2 days WFH)
Salary: £27,000 + up to £2,000 bonus per annum
Based in Greenford
Type: Permanent, Full-time
Hours: 9.00am – 5.00pm
Are you an organised and articulate individual with a knack for problem-solving? Do you thrive in a supportive team environment and enjoy going above and beyond for customers? If so, we have the perfect opportunity for you!
About the Client: Our client is a fabulous family-owned business known for its great atmosphere and dedication to customer satisfaction. They treat every project with the same level of dedication and attention to detail, whether it's for an individual entrepreneur or a multinational corporation.
Role Aim: To provide comprehensive sales support to the sales team, manage returns and replacements efficiently, and ensure customer satisfaction.
Key Responsibilities:
- Monitor the support inbox, circulate and address enquiries received.
- Coordinate with your supervisor to arrange quick collections for returns and ensure timely credits or refunds.
- Resolve any issues with accounts and despatch.
- Provide cover for outbound post and samples.
- Follow up with new customers and manage customer reviews by tagging and replying to them.
- Provide departmental cover, including handling sales enquiries, order entry, live chat, and key accounts administration.
- Maintain interdepartmental spreadsheets and handle ad-hoc admin tasks as required.
- Send quotes to customers for both stock and made-to-order products.
- Take orders over the phone and via email.
- Enter orders and returns into the system.
- Liaise with production to get updates on ongoing jobs.
- General administrative duties as needed.
Candidate Requirements:
- Previous experience in a commercial business and familiarity with creating and sending quotes is beneficial.
- Strong team player, capable of working within a diverse sales department.
- Customer service or sales office experience is essential.
- Good organisational skills and ability to prioritise and multitask.
- Excellent communication skills and a logical thinker.
- Experience with Excel is needed, and knowledge of Google Sheets is advantageous.
- Quick learner and problem solver.
Benefits:
- 22 days holiday (excluding bank holidays)
- Company pension scheme
- £2,000 yearly bonus, paid quarterly
- Lovely team of people
- Comprehensive training provided
If this sounds like the perfect opportunity for you, then apply today! If not quite right but you know the perfect person, remember we have doubled our refer a friend scheme to a £100 voucher!! You qualify when we have recorded the referral and they are placed in a permanent role (+ pass their probationary period).
If you're interested in this role, please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications, if we have not contacted you within 48 hours, please assume you have been unsuccessful on this occasion.
Sales Support Coordinator employer: Uxbridge Employment Agency
Contact Detail:
Uxbridge Employment Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Coordinator
✨Tip Number 1
Familiarise yourself with the company culture and values of the family-owned business. Understanding their dedication to customer satisfaction will help you align your responses during interviews and show that you're a good fit for their team.
✨Tip Number 2
Brush up on your organisational skills by practising how to manage multiple tasks efficiently. You might want to create a mock schedule or use task management tools to demonstrate your ability to prioritise effectively in a fast-paced environment.
✨Tip Number 3
Prepare to discuss your previous experience in customer service or sales office roles. Think of specific examples where you went above and beyond for customers, as this will resonate well with the hiring team who value customer satisfaction.
✨Tip Number 4
Since the role involves liaising with production and handling orders, consider familiarising yourself with basic order processing systems. This knowledge can give you an edge and show your proactive approach to learning about the role before even starting.
We think you need these skills to ace Sales Support Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales support or customer service. Emphasise your organisational skills, problem-solving abilities, and any experience with creating quotes, as these are key for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you've gone above and beyond for customers in previous roles, and express your desire to contribute to their supportive team environment.
Highlight Relevant Skills: In your application, be sure to mention your proficiency with Excel and any experience with Google Sheets. Also, highlight your ability to multitask and prioritise, as these skills are essential for the Sales Support Coordinator role.
Follow Application Instructions: Ensure you follow the application instructions carefully. Submit your CV and any other required documents through our website, and double-check for any specific requirements mentioned in the job description.
How to prepare for a job interview at Uxbridge Employment Agency
✨Showcase Your Organisational Skills
As a Sales Support Coordinator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously. This will demonstrate your ability to prioritise and multitask effectively.
✨Highlight Customer Service Experience
Since the role involves ensuring customer satisfaction, be ready to discuss your previous customer service roles. Share specific instances where you went above and beyond to resolve issues or enhance customer experience.
✨Familiarity with Tools and Software
The job requires experience with Excel and knowledge of Google Sheets. Brush up on these tools before the interview and be prepared to discuss how you've used them in your previous roles, especially in managing data or creating quotes.
✨Demonstrate Teamwork and Communication Skills
This position is all about working within a team. Be prepared to talk about how you collaborate with others, handle feedback, and communicate effectively. Use examples that showcase your ability to work well in a diverse environment.
