At a Glance
- Tasks: Manage customer requests and ensure they are directed to the right teams.
- Company: Global leader in their industry with a supportive team culture.
- Benefits: Up to £27,000 salary, 25 days holiday, private healthcare, and career progression.
- Other info: Hybrid work model with opportunities for personal development.
- Why this job: Join a dynamic team and grow your career in customer service.
- Qualifications: Experience in customer service roles and strong communication skills.
The predicted salary is between 26000 - 26000 £ per year.
Locating: Reading, Berkshire
Hybrid (2 days in the office) up to £27,000 (depending on experience)
Our client is a leader in their industry and operates on a global scale; they are looking to recruit a team member to join their Helpdesk team. The main purpose of this role is to manage customer requests and queries and ensure they are assigned to the relevant teams and departments.
This is a wonderful opportunity for a career-driven individual with customer service experience seeking a role that offers training, development and fantastic company benefits.
Key duties include:
- Responding to customer requests
- Managing incidents by logging, updating and closing
- Ascertain whether equipment/solutions are under a support contract and advise customer accordingly
- Liaising with suppliers, couriers, engineers, logistics and technical support consultants
- Produce reports when required
- Return of equipment to repair centres
Key skills required:
- Well-organised with a methodical approach to administration
- Previous experience within a customer service-related role – can be retail, reception, hospitality etc
- Good attention to detail
- Good communication skills
- Familiar with Word, Excel and Outlook
Some of the benefits include: career progression, 25 days holiday + bank holidays, private health care, pension, cycle to work scheme, income protection, life assurance.
The office is based in Reading and you will be required to work 2 days in the office and 3 from home.
If this sounds like the perfect opportunity for you, then apply today!
If not quite right but you know the perfect person, remember we have doubled our refer-a-friend scheme to a £100 voucher! You qualify when we have recorded the referral, and they are placed in a permanent role (and pass their probationary period).
If you’re interested in this role, please apply and forward an up-to-date copy of your CV.
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Key words: Customer service, Customer, helpdesk, service delivery, order management, order processing
Contact Details:
Uxbridge Employment Agency Recruitment Team
