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- Tasks: Support Key Account Managers and manage customer enquiries in a dynamic role.
- Company: Join a thriving, family-owned manufacturing business in Greenford.
- Benefits: Enjoy competitive salary, annual bonus, hybrid working, and 22 days holiday.
- Why this job: Make a real impact in a supportive team culture while developing your career.
- Qualifications: 2 years' experience in customer support, excellent communication skills, and CRM knowledge required.
- Other info: Free on-site parking and a friendly atmosphere await you!
The predicted salary is between 20000 - 24000 £ per year.
Location: Greenford
Salary: £25,000 - £28,000 + £2,000 Yearly Bonus
Contract Type: Permanent, Full-Time
Working Hours: Monday to Friday, 9:00am - 5:00pm (Hybrid working offered after probation)
Customer-Focused? Join a Supportive Team and Make a Real Impact!
Are you motivated by delivering exceptional customer service? Do you have a strong background in client or sales support? If so, this could be the perfect opportunity for you! We’re working with a thriving, family-owned manufacturing business in Greenford that’s looking for a Customer Experience Executive to support their team of busy Key Account Managers. In this role, you’ll act as a key liaison between customers and the wider business, taking ownership of key support functions and playing a vital part in maintaining excellent relationships.
The Role: This is a varied position where no two days are the same. You’ll be trusted to help manage a portfolio of existing accounts, respond quickly to customer enquiries, and ensure the smooth processing of orders from start to finish.
Key Responsibilities:
- Handling and processing incoming orders and customer enquiries
- Quoting prices and advising on product and stock availability
- Providing estimated delivery dates and resolving logistics issues
- Issuing and managing invoices and order documentation
- Coordinating sample and artwork requests
- Completing and sending order notifications
- Liaising daily with internal departments - sales, warehouse, and despatch
- Supporting Key Account Managers with all related admin
What We’re Looking For:
- Minimum 2 years’ experience in a customer support or sales admin role
- Confident communicator with excellent verbal and written skills
- Experience using CRM systems
- Comfortable working across Google Docs and Google Sheets
- Highly organised and efficient with great attention to detail
- Strong listening skills and a collaborative approach
Why Apply?
- Competitive salary + annual bonus
- 22 days holiday (rising with service)
- Hybrid working (post-probation)
- Free on-site parking
- Friendly and supportive team culture
- Family-run business that genuinely cares about its people
This is a fantastic opportunity to develop your career in a customer-driven role while working within a successful and growing company. If you thrive in a busy, people-focused environment - apply today!
What You Need to Do Now:
If you’re interested in this role, please apply and forward an up-to-date copy of your CV. Due to high application volumes, if we haven’t contacted you within 48 hours, please assume your application has been unsuccessful.
Customer Experience Executive employer: Uxbridge Employment Agency
Contact Detail:
Uxbridge Employment Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Executive
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding the manufacturing business and its offerings will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your CRM skills. Since experience with CRM systems is a key requirement, being able to discuss your familiarity with these tools can set you apart from other candidates.
✨Tip Number 3
Prepare examples of your customer service successes. Think of specific instances where you've gone above and beyond for customers, as this will showcase your ability to deliver exceptional service.
✨Tip Number 4
Practice your communication skills. As a confident communicator is essential for this role, consider doing mock interviews or role-playing scenarios to refine your verbal and written communication.
We think you need these skills to ace Customer Experience Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support or sales admin roles. Emphasise your communication skills and any experience with CRM systems, as these are key for the Customer Experience Executive position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service. Mention specific examples from your past roles where you successfully managed customer enquiries or supported account managers.
Highlight Relevant Skills: In your application, clearly outline your organisational skills and attention to detail. Mention your proficiency in Google Docs and Google Sheets, as these tools are essential for the role.
Follow Up: After submitting your application through our website, consider sending a polite follow-up email if you haven't heard back within a week. This shows your enthusiasm for the role and keeps you on their radar.
How to prepare for a job interview at Uxbridge Employment Agency
✨Showcase Your Customer Service Skills
Make sure to highlight your experience in customer support or sales admin roles. Prepare examples of how you've successfully handled customer enquiries and resolved issues, as this will demonstrate your ability to excel in the Customer Experience Executive position.
✨Familiarise Yourself with CRM Systems
Since experience with CRM systems is essential for this role, brush up on any relevant software you’ve used in the past. Be ready to discuss how you’ve utilised these tools to manage customer relationships and streamline processes.
✨Demonstrate Your Organisational Skills
This role requires a high level of organisation and attention to detail. Prepare to discuss how you prioritise tasks and manage multiple responsibilities effectively, especially in a busy environment.
✨Prepare Questions About the Company Culture
The job description mentions a friendly and supportive team culture. Prepare thoughtful questions about the company’s values and team dynamics to show your genuine interest in being part of their family-run business.
