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- Tasks: Provide 2nd line support, troubleshoot issues, and build devices.
- Company: Join a dynamic IT team at a high-profile site in Brentford.
- Benefits: Enjoy a paid on-call rota, structured shifts, and a supportive team culture.
- Why this job: Make a real impact by supporting global users and enhancing IT services.
- Qualifications: Experience in 2nd line support, Windows 11, O365, and strong troubleshooting skills required.
- Other info: Immediate start available; apply now to join our innovative team!
The predicted salary is between 24000 - 36000 £ per year.
Are you a hands-on 2nd Line Desktop Support Engineer who thrives in a professional, fast-paced IT support environment? We’re looking for someone with strong troubleshooting skills, excellent end-user support capabilities, and confidence across Windows 11, O365 and device builds.
This is a full-time, permanent role based at a high-profile site near Brentford. You’ll be providing onsite 2nd Line Support, managing user tickets, escalating issues, and performing physical device builds. You’ll also take part in a paid on-call rota (1 in 4 weeks), with some occasional travel to nearby sites.
What you’ll be doing:
- Resolving 2nd line support queries across desktop, network and mobile environments
- Building laptops/PCs using tools such as Intune Autopilot or SCCM
- Supporting Office 365, Windows 11 and AV tools like Zoom/MS Teams
- Troubleshooting remote access (VPN) and mobile device issues (iPhone)
- Updating the Asset Management system and maintaining documentation
- Liaising with global teams and external vendors to resolve issues
You’ll need:
- Proven experience in a 2nd Line Desktop Support Engineer role
- Excellent troubleshooting and ticket resolution skills
- Experience with Windows 11, O365, Intune/SCCM, Active Directory
- Knowledge of AV/Telephony/MDM support in a corporate environment
- Strong communication skills and a calm, methodical approach
Why apply?
- Great team culture in a secure and well-managed environment
- Opportunity to support global users and contribute to IT improvements
- Paid on-call rota (1 week in 4), plus structured weekday shifts (10:00-18:30)
- Immediate start available for the successful applicant
If you’re interested in this 2nd Line Desktop Support Engineer role, please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications, if we have not contacted you within 48 hours, please assume you have been unsuccessful on this occasion.
2nd Line Desktop Support Engineer employer: Uxbridge Employment Agency
Contact Detail:
Uxbridge Employment Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Desktop Support Engineer
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as Intune Autopilot and SCCM. Having hands-on experience or even a basic understanding of these tools can set you apart during the interview.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for Windows 11 and Office 365. Prepare to discuss specific scenarios where you've successfully resolved issues, as this will demonstrate your capability to handle the role's demands.
✨Tip Number 3
Since the role involves liaising with global teams, practice your communication skills. Be ready to explain technical concepts in simple terms, as this will show your ability to work effectively with diverse teams.
✨Tip Number 4
Research the company culture and values at StudySmarter. Tailoring your conversation to align with our team culture can help you make a strong impression during the interview process.
We think you need these skills to ace 2nd Line Desktop Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience specifically related to 2nd Line Desktop Support. Emphasise your troubleshooting skills, familiarity with Windows 11, O365, and any relevant tools like Intune or SCCM.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to thrive in a fast-paced environment. Mention specific examples of how you've resolved issues in previous roles.
Highlight Relevant Skills: In your application, clearly list your technical skills such as experience with VPN troubleshooting, device builds, and communication abilities. This will help you stand out to the hiring team.
Follow Up: After submitting your application through our website, consider sending a polite follow-up email if you haven't heard back within a week. This shows your enthusiasm for the role and keeps you on their radar.
How to prepare for a job interview at Uxbridge Employment Agency
✨Showcase Your Troubleshooting Skills
Be prepared to discuss specific examples of how you've resolved complex technical issues in the past. Highlight your methodical approach and any tools you used, such as Intune or SCCM, to demonstrate your hands-on experience.
✨Familiarise Yourself with Key Technologies
Make sure you have a solid understanding of Windows 11, Office 365, and remote access troubleshooting. Brush up on common issues and solutions related to these technologies, as they are likely to come up during the interview.
✨Communicate Clearly and Calmly
Strong communication skills are essential for this role. Practice explaining technical concepts in simple terms, as you may need to liaise with users who aren't tech-savvy. A calm demeanour will also help you convey confidence.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask about the team culture, the on-call rota, and opportunities for professional development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
