Customer Services & Sales Support Representative
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Job Type: Permanent, Full Time
Salary:£26,000 - £30,000 per annum, depending on experience, plus 10% annual bonus
Location: Uxbridge area (hybrid)
Hours: Monday to Friday
Are you passionate about delivering outstanding customer service and looking to join a friendly, supportive business where your contribution really matters?
We are recruiting on behalf of our client, a successful company, for aCustomer Services & Sales Support Representative. This is an excellent opportunity to join a small, family-friendly team where you'll enjoy a varied role, genuine responsibility and the chance to build a long-term career within a collaborative working environment.
Working closely with customers, suppliers and colleagues, you'll play a key role in ensuring enquiries, orders and after-sales support are handled efficiently while maintaining the highest levels of customer service.
Why Join?
- Salary of£26,000 - £30,000, depending on experience.
- 10% annual performance bonus.
- Be part of a small, welcoming and family-friendly team.
- Excellent company benefits including pension, hybrid working- 3 days in the office, company events and on-site parking.
The Role
- Provide professional support to customers via telephone and email.
- Process customer orders, enquiries and sales support requests accurately.
- Manage returns, replacement orders, refunds and exchanges.
- Resolve customer issues quickly, offering practical solutions where required.
- Investigate and respond to customer complaints, ensuring a positive outcome.
- Liaise with suppliers, logistics partners and internal departments to keep customers updated.
- Escalate recurring issues and help identify improvements to service.
- Produce clear, professional email correspondence and maintain accurate customer records.
The Ideal Customer Services & Sales Support Representative Will Have
- Previous customer service experience within a commercial business environment is essential.
- Excellent written and verbal communication skills, with the ability to compose professional emails independently. xgikmsk
- Strong organisational skills and the ability to manage multiple priorities.
- Good IT ...
Customer Service/Sales Support in Brent employer: Uxbridge Employment Agency Careers
Top Flight Recruitment Ltd offers a dynamic and supportive work environment for the Gas and Plumbing Coordinator role in Uxbridge, where employees are valued and encouraged to grow. With competitive salaries, generous holiday allowances, and a focus on employee well-being, this company fosters a culture of collaboration and excellence, making it an ideal place for those seeking meaningful and rewarding employment in the gas compliance sector.
Contact Details:
Uxbridge Employment Agency Careers Recruitment Team
