Information Point Adviser

Student and Campus Life Services provides support for students to help them develop academically, professionally, and personally. Information Points operate across all UWE campuses as a first point of contact for student queries, where dedicated staff provide advice and access to support from specialist teams on a wide variety of emotional and practical issues—from money management, fees, and funding to course-related issues and wellbeing.

One role will be based at City Campus and the other at Frenchay Campus and Glenside Campus. You will work standard office hours all year round (8.30-16.30 or 9.00-17.00). Occasionally, you may need to work on any campus according to business need.

You will work on front desks dealing with queries as they arise in a fast-paced and pressurized environment, triaging queries and referring or signposting where appropriate. You will also provide support in back-office locations handling telephone calls, emails, appointment bookings, and other routine admin tasks.

We are looking for two enthusiastic, customer-focused, resilient, and flexible individuals to work full-time, 37 hours per week on a permanent basis. Currently, there is the opportunity to work in a hybrid way, working from home on occasion; however, this is primarily a campus-based role.

The Information Point service supports students who are often in emotional distress. We seek someone with excellent communication and customer care skills who can approach their work in a calm, positive, and empathetic manner. Knowledge of student experience within a Higher Education setting is desirable, along with an understanding of mental health issues.

The role requires knowledge of a wide range of subjects, so the ability to learn and absorb knowledge quickly and communicate effectively in writing, over the phone, and in person is essential. The variety of questions received means that no two days are the same.

You will have a can-do attitude and foster this amongst colleagues, responding positively to rapidly changing situations. Resilience and the ability to handle challenging situations are crucial. You will also support in back-office locations handling telephone calls, emails, appointment bookings, and other routine admin tasks. Good IT skills and digital capability across various systems and processes are essential. Attention to detail is also key.

Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job. In certain recruitment situations such as high-volume, seasonal, and high-peak times, the employer may limit the overall number of interviews offered to both disabled and non-disabled applicants. For more details, please visit our website.

The second post is based at both Frenchay Campus and Glenside Campus. Frenchay is a lively campus with the latest facilities, while Glenside is set within beautiful grounds in Stapleton, just three miles northeast of Bristol City Centre.

Why UWE Bristol?
We are one of the largest providers of Higher Education in the South West, with 38,000 students and 4,000 staff from around the globe. Based in vibrant Bristol, our ambitions are to make a positive difference to our planet, transform futures through actions, and solve real-world challenges.

We offer a wide range of employee benefits including progressive pay rates, generous annual leave, career average pension schemes, retail savings, onsite nursery, and opportunities for training and personal development.

We value individuality and diversity. UWE Bristol recognizes the importance of a truly diverse university community and encourages applications from all backgrounds, especially from underrepresented groups such as the global majority. All appointments are made based on merit.

These are two full-time permanent posts, working 37 hours per week. UWE Bristol is a campus-based university; therefore, it is vital that our campuses remain vibrant and dynamic. This role is campus-based for at least 60% of your time, with the opportunity to work from home on the remaining days.

Salary offers will be made in line with the University\’s salary assessment guidelines, based on relevant skills and experience.

Right to Work in the UK
The University must ensure all employees are eligible to work in the UK. You will need to provide evidence of this right, referring to the Home Office Right to Work Checklist for acceptable documents.

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