Student Service Centre Manager in Bristol

We are looking for a service-driven and experienced Student Service Centre Manager to lead our Information Point and Student Support teams – the first point of contact, and guidance on a wide range of university topics for thousands of students, staff and visitors each year. You will play a key role in monitoring service performance, shaping how our frontline services operate, and ensuring they meet the needs of a diverse university community.

In addition, you will contribute to service development, policy creation and quality-assurance processes, participate in university-wide projects, and build networks across the organisation to support continuous service improvements. You are a people-focused leader with a passion for delivering excellent customer service.

Your experience in large, complex service environments – ideally within higher education – means you are comfortable navigating fast-moving situations and balancing competing priorities. You bring strong skills in resource planning, performance management and service monitoring, and are confident using data and digital tools to understand service trends, evaluate service quality and make decisions that enhance the overall student experience.

Above all, you communicate effectively, build strong relationships, deliver training with clarity, and coach others to grow. You value fairness, consistency and continuous improvement, and are committed to creating a supportive environment for all.

If offered a role, you will need to provide valid documentation confirming your right to work in the UK before employment begins. Guidance on acceptable documents is available via the Home Office Right to Work Checklist. This role is not eligible for Skilled Worker visa sponsorship.

UWE Bristol is a campus-based University, with vibrant campus communities that are central to student life. In this role, you will be based across our Frenchay Campus, our Glenside Campus and our City Campus as you manage teams across multiple sites. You will spend most of your time on campus, with the opportunity to work from home on the remaining days.

Why UWE Bristol? We are one of the largest providers of Higher Education in the South West, with 38,000 students and 4,000 staff from right across the globe. We offer a wide range of employee benefits as well as retail savings, onsite nursery and opportunities for training and personal development. UWE Bristol recognises the power of a truly diverse university community. We are part of a vibrant, multicultural city and welcome talented people from all backgrounds.