Customer Relations Assistant in Bristol

Accommodation Services provide a home to over 5600 students living within our portfolio and in nominated properties. This role will help deliver a high quality service within a customer-focused environment which operates 24/7/365. Our dedicated team of staff provide support and signposting on a wide variety of emotional and practical issues, from issues living with others, behaviour management, homesickness, general wellbeing, engagement with meaningful social activity and connecting students to the services offered by the wider University. In all our activities, we are driven by a culture of continuous improvement, implementing enhancements to our service delivery to enable an exceptional staff and student experience.

Responsibilities

• Work as part of a team to provide administrative and clerical service with specific functions within residential lettings, including the allocation and operation of University managed Accommodation, giving advice on financial and contractual matters.

Requirements

• If offered a role, you will need to provide valid documentation confirming your right to work in the UK before employment begins. Guidance on acceptable documents is available via the Home Office Right to Work Checklist.
• This role is not eligible for Skilled Worker visa sponsorship.

Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.

About UWE Bristol & Diversity

We are one of the largest providers of Higher Education in the South West with 38,000 students and 4,000 staff from right across the globe. Based in vibrant Bristol, our ambitions are to make a positive difference to our planet, transforming futures through actions and solving real world challenges. UWE Bristol recognises the power of a truly diverse university community. Diversity is our strength, enhancing creativity, decision-making, and problem-solving.

Benefits

We offer a wide range of employee benefits including progressive pay rates, very generous annual leave and career average pension schemes as well as retail savings, onsite nursery and opportunities for training and personal development.

Role details

This is a full time role post of 37 hours, fixed for one year (or earlier return of post holder). Postholder is required to be available to work of standard office hours with a minimum of one evening during the week until 19:00. Some weekend and evening work will be required during the main allocation period and student arrival times, including Clearing, Welcome Weekend and Marketing Events (Open Days and Applicant days). Prior notice will be given.

Location & Availability

This post is predominantly based at Frenchay, however travel to other campuses and nominated accommodation buildings will be necessary. This role is campus based for all of your time. Interviews are scheduled to take place week commencing 23rd February 2026 at our Frenchay Campus. The postholder is required to be available to work out of standard office hours, including one evening during the week until 19:00. Weekend working will be required in respect of the main departure and arrival times (Welcome Weekend), Summer turnaround and various marketing events (Open Days and Applicant days).