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- Tasks: Support users globally with tech help and training on the mXrap platform.
- Company: Join UWA, a top-ranked university with a vibrant campus culture.
- Benefits: Enjoy 26 weeks parental leave, competitive salary, and 25% off courses.
- Why this job: Make a real impact in the mining sector while developing your skills.
- Qualifications: Tertiary qualification or equivalent experience in tech support and training.
- Other info: Dynamic role with opportunities for career progression and a diverse workplace.
The predicted salary is between 60000 - 84000 £ per year.
- 26 weeks paid parental leave after one year and 36 weeks after five years continuous service, regardless of gender.
- 4 weeks annual leave with the option to purchase more.
- 13 weeks long service leave after seven/ten years.
- Salary packaging options.
- 17% superannuation, with the option to reduce to the minimum super guarantee.
- 25% off UWA full fee courses, discounted health insurance, and convenient on-campus childcare options.
- Incremental progression based on 12 months continuous service.
Support Officer
Job no: 521274
Work type: Full Time
Location: Crawley
Categories: Information Technology, Research support, Technical/Laboratory support, Teaching support and design
- Support users worldwide with expert help and training.
- Enjoy varied tasks across tech support and admin.
- Full-time appointment on an ongoing basis.
- Base salary range: $95,231– $100,643 p.a. plus 17% superannuation.
About the area
The ACG is a multi-disciplinary joint venture and UWA Research Centre which provides professional education training and research services to the mining sector, in the disciplines of underground, open pit and environmental mining geomechanics. The overall aim of the Centre is to improve mine safety and productivity.
mXrap is a geotechnical data analysis platform developed within the ACG. It has been successfully deployed on over 80 mine sites around the world.
About the opportunity
- Provide advanced first-line support for mXrap users by identifying common issues, documenting known problems, and recommending preventative measures.
- Develop and deliver training programs for new users to ensure effective onboarding and usage of the mXrap platform.
- Assist with consortium administration, including onboarding new members, managing billing, and coordinating licence agreements.
About you
- Relevant tertiary qualification or demonstrated equivalent competency
- Highly developed written, verbal and organisational skills with the ability to set priorities and meet deadlines
- Experience working with a range of contemporary computing platforms, applications and systems
- Experience in developing and delivering training materials.
- Knowledge of or experience working in the mining industry, or in a technical/software support capacity is beneficial
Note
The successful applicant may occasionally be required to work on weekends and outside standard business hours, depending on operational needs.
To learn more about this opportunity, please contact Asher Floyd at asher.floyd@uwa.edu.au
How to apply
Please apply online via the Apply Now button. The content of your Resume and Cover Letter should demonstrate how you meet the selection criteria.
Closing date
Closing date: 11:55 PM AWST on Wednesday, 15 October 2025
This position is only open to applicants with relevant rights to work in Australia.
About the University
The University of Western Australia (UWA) is ranked among the top 100 universities in the world and a member of the prestigious Australian Group of Eight research intensive universities. With a strong research track record, vibrant campus and working environments, there is no better time to join Western Australia’s top university.
Our commitment to inclusion and diversity
UWA is committed to a diverse workforce and an equitable and inclusive workplace. We are committed to fostering a safe environment for all, including Aboriginal and Torres Strait Islander people, women, those from culturally and linguistically diverse backgrounds, the LGBTIQA+ community, and people living with disability.
If you require any reasonable adjustments, we encourage you to advise us at the time of application. Alternatively, you can contact us for assistance during the recruitment process.
To enable a quick response, please include the 6-digit job reference number, and if you have queries relating to your application, please contact the individual named in the advertisement. Alternatively, please contact the Talent team at people@uwa.edu.au with details of your query.
Advertised: 17 Sep 2025 W. Australia Standard Time
Applications close: 15 Oct 2025 W. Australia Standard Time
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Support Officer employer: UWA
Contact Detail:
UWA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Officer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at UWA or in the mining sector. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to tech support and training. We want to show off our skills and experience, so let’s have some solid examples ready!
✨Tip Number 3
Don’t forget to showcase our passion for the mining industry! Whether it’s through personal projects or relevant experiences, let’s make sure they see how keen we are to contribute.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets seen. Plus, we can tailor our CV and cover letter to match exactly what they’re looking for.
We think you need these skills to ace Support Officer
Some tips for your application 🫡
Tailor Your Resume: Make sure your resume is tailored to the Support Officer role. Highlight your relevant skills and experiences, especially those related to tech support and training. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this position. Use it to showcase your passion for supporting users and your experience with training materials. Remember, this is your chance to shine!
Showcase Your Communication Skills: Since this role requires highly developed written and verbal skills, make sure your application reflects that. Clear, concise language will help us see your organisational abilities right from the start.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come in directly!
How to prepare for a job interview at UWA
✨Know Your Stuff
Make sure you understand the mXrap platform inside and out. Familiarise yourself with common issues users face and think about how you would document these problems or recommend solutions. This will show your potential employer that you're proactive and ready to support users effectively.
✨Show Off Your Training Skills
Since you'll be developing and delivering training programs, prepare to discuss any previous experience you have in this area. Bring examples of training materials you've created or delivered, and be ready to explain how you engage learners. This will highlight your ability to onboard new users successfully.
✨Demonstrate Your Organisational Skills
The role requires strong organisational skills, so be prepared to talk about how you prioritise tasks and manage your time. Think of specific examples where you've successfully juggled multiple responsibilities, especially in a tech support or administrative context.
✨Research the Company Culture
Understanding UWA's commitment to diversity and inclusion can give you an edge. Be ready to discuss how you align with their values and how you can contribute to a positive workplace culture. This shows that you're not just interested in the job, but also in being part of their community.