At a Glance
- Tasks: Support students through their university journey with high-quality, empathetic service.
- Company: Join the University of Western Australia, a top 100 global university.
- Benefits: Competitive salary, 17% superannuation, and a vibrant campus environment.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in students' lives while gaining valuable experience.
- Qualifications: Completion of Year 12 and relevant customer service experience required.
The predicted salary is between 77205 - 82011 € per year.
Be the first point of contact supporting students through their university journey. Deliver high‑quality, empathetic service in a people‑focused, student‑centred environment.
Full-time (1.0 FTE) appointment on a fixed term basis until 14/1/2027. Base salary range: $77,205 – $82,011 p.a. (pro-rata) plus 17% superannuation.
About the area
Student Life sits within the University’s Education Portfolio and plays a central role in delivering a high‑quality, inclusive student experience. The Student Offices team provides front‑line student advisory and administrative services, supporting students from enrolment through to progression and graduation. Working closely with academic areas, central administration and student‑facing partners, the team ensures students receive timely, accurate and compassionate support across the student lifecycle.
About the opportunity
- Provide a consistently high level of customer service to students, staff and prospective students across face‑to‑face, phone and digital channels, resolving enquiries efficiently and empathetically.
- Use sound judgement and initiative to respond to detailed enquiries, escalating or referring complex matters appropriately while maintaining accuracy and confidentiality.
- Maintain accurate student records and documentation, apply university policies and procedures, and contribute to continuous improvement initiatives that enhance the student experience.
About you
- Completion of Year 12 or demonstrated equivalent competency, with relevant administrative experience in a customer‑focused environment.
- Demonstrated experience delivering high‑quality customer service, ideally within a higher education, education or service‑based setting.
- Well‑developed written and verbal communication skills, with the ability to explain information clearly and sensitively to a diverse audience.
- Strong organisational skills with proven attention to detail, accuracy and the ability to meet deadlines in a fast‑paced environment.
- Proficiency across common digital tools including word processing, spreadsheets, databases, email and online systems, with the ability to learn new systems quickly.
Note: Employment checks will include information on gender-based violence, sexual harassment, and related misconduct to meet legal obligations.
How to apply
Please apply online via the Apply Now button. The content of your Resume and Cover Letter should demonstrate how you meet the selection criteria. Closing date: 11:55 PM AWST on Sunday 31st May 2026. This position is only open to applicants with relevant rights to work in Australia.
About the University: The University of Western Australia (UWA) is ranked among the top 100 universities in the world and a member of the prestigious Australian Group of Eight research intensive universities. With a strong research track record, vibrant campus and working environments, there is no better time to join Western Australia’s top university.
Our commitment to inclusion and diversity
UWA is committed to a diverse workforce and an equitable and inclusive workplace. We are committed to fostering a safe environment for all, including Aboriginal and Torres Strait Islander people, women, those from culturally and linguistically diverse backgrounds, the LGBTIQA+ community, and people living with disability. If you require any reasonable adjustments, we encourage you to advise us at the time of application.
Student Services Assistant employer: UWA
The University of Western Australia (UWA) is an exceptional employer, offering a vibrant and inclusive work culture that prioritises the student experience. As a member of the prestigious Group of Eight, UWA provides employees with opportunities for professional growth and development in a supportive environment, alongside competitive salaries and generous superannuation benefits. Join us in making a meaningful impact on students' lives while working at one of the world's top universities.
StudySmarter Expert Advice🤫
We think this is how you could land Student Services Assistant
✨Tip Number 1
Get to know the university's values and mission. When you walk into that interview, show us how your passion for student support aligns with what we stand for. It’s all about connecting your vibe with our vision!
✨Tip Number 2
Practice your people skills! Role-play common scenarios you might face as a Student Services Assistant. We want to see how you handle tricky questions or concerns from students, so be ready to showcase your empathy and problem-solving skills.
✨Tip Number 3
Don’t forget to prepare some thoughtful questions for us! This shows you’re genuinely interested in the role and the student experience. Ask about our initiatives for continuous improvement or how we support staff development.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it gives you a chance to explore more about us and what we do for our students.
We think you need these skills to ace Student Services Assistant
Some tips for your application 🫡
Show Your Empathy:As a Student Services Assistant, you'll be the first point of contact for students. Make sure your cover letter highlights your ability to provide empathetic support and high-quality service. Share examples of how you've helped others in a customer-focused environment.
Tailor Your Resume:We want to see how you meet the selection criteria! Customise your resume to reflect your relevant experience and skills. Use keywords from the job description to make it clear that you're the perfect fit for this role.
Be Clear and Concise:When writing your application, clarity is key. Use straightforward language and structure your thoughts logically. This will showcase your strong communication skills, which are essential for the role.
Apply Through Our Website:Don't forget to apply online via the 'Apply Now' button! It's the easiest way for us to receive your application and ensures you’re considered for the position. Plus, it keeps everything organised on our end!
How to prepare for a job interview at UWA
✨Know Your Stuff
Before the interview, make sure you understand the role of a Student Services Assistant. Familiarise yourself with the university's mission and values, especially around student support. This will help you demonstrate your alignment with their goals during the conversation.
✨Show Empathy
Since this role is all about providing high-quality, empathetic service, think of examples from your past experiences where you've successfully supported others. Be ready to share how you handled difficult situations with compassion and understanding.
✨Practice Clear Communication
You’ll need to explain information clearly to a diverse audience. Practise articulating your thoughts on common student queries or issues. This will not only boost your confidence but also showcase your communication skills during the interview.
✨Be Organised
Demonstrate your strong organisational skills by preparing your documents and notes ahead of time. Bring copies of your resume, cover letter, and any relevant certifications. Being organised shows that you can handle the fast-paced environment they mentioned.
