At a Glance
- Tasks: Lead complex complaint resolution and promote a safe, inclusive university community.
- Company: Join the University of Western Australia, a top-ranked global institution.
- Benefits: Attractive salary, superannuation, and opportunities for professional growth.
- Other info: Collaborative team environment with a commitment to diversity and inclusion.
- Why this job: Make a real difference in student lives through trauma-informed case management.
- Qualifications: Experience in case management and strong understanding of relevant legislation required.
The predicted salary is between 127078 - 127078 £ per year.
Play a key role in shaping a safe, inclusive and respectful University community through complex complaint resolution and student conduct management. Join a collaborative and values driven team delivering trauma informed, student centred case management and investigative services across the University. Full-time appointment on an ongoing basis.
About the area
The Student Conduct and Resolution Centre (SCRC) sits within the Directorate of Student Life and Community in the Education and Student Experience Portfolio. The SCRC works collaboratively across the University to promote integrity, accountability, respectful behaviour and a safe, inclusive community. The Centre provides strategic oversight and operational management of complaint resolution and student conduct matters, delivering student-centred, trauma-informed and educative approaches to investigations, early intervention, restorative practices and alternative resolution pathways.
About the opportunity
- Lead and manage complex complaint, grievance and student discipline matters, including sensitive cases involving gender-based violence, using trauma-informed and procedurally fair approaches.
- Provide expert advice to senior leaders and stakeholders on case management, investigations, risk mitigation strategies and compliance with relevant legislation, University policy and the National Higher Education Code to Prevent and Respond to Gender-based Violence.
- Contribute to strategic initiatives, continuous improvement projects, capability development and the enhancement of case management frameworks, systems and practices across the University.
About you
- Relevant tertiary qualification and substantial experience managing complex end-to-end case management, complaint resolution and investigation processes.
- Demonstrated expertise in conducting investigations, providing high-level advice and managing sensitive and confidential matters within complex organisational environments.
- Strong understanding of legislative, regulatory and policy frameworks, with the ability to interpret requirements and apply best-practice investigation and case management principles.
- Excellent written communication skills with proven ability to prepare high-quality investigation reports, recommendations, briefings and stakeholder correspondence.
- Highly developed interpersonal, consultation and stakeholder management skills, with the ability to build effective relationships and work collaboratively while exercising sound judgement and initiative.
Note: Employment checks will include information on gender-based violence, sexual harassment, and related misconduct to meet legal obligations. A current National Police Clearance and Working with Children Check will be required by the successful applicant.
About the University
The University of Western Australia (UWA) is ranked among the top 100 universities in the world and a member of the prestigious Australian Group of Eight research intensive universities. With a strong research track record, vibrant campus and working environments, supported by the freedom to innovate and inspire, there is no better time to join Western Australia’s top university.
Our commitment to inclusion and diversity
UWA is committed to a diverse workforce and an equitable and inclusive workplace. We are committed to fostering a safe environment for all, including Aboriginal and Torres Strait Islander people, women, those from culturally and linguistically diverse backgrounds, the LGBTIQA+ community, and people living with disability. If you require any reasonable adjustments, we encourage you to advise us at the time of application. Alternatively, you can contact us for assistance during the recruitment process.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Case Officer in Perth
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
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Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at UWA!
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We think you need these skills to ace Senior Case Officer in Perth
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at UWA. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to UWA and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at UWA. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to UWA's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at UWA
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with UWA.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at UWA will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact UWA and how you would contribute to adapting HR strategies.
