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- Tasks: Manage strategic partnerships and drive customer success across Europe in the automotive sector.
- Company: Join UVeye, a pioneering tech company redefining vehicle safety with AI-driven solutions.
- Benefits: Competitive salary, diverse workplace, and opportunities for professional growth.
- Why this job: Be at the forefront of innovation, making a real impact in the automotive industry.
- Qualifications: 7+ years in Customer Success or Program Management, fluent in English and French.
- Other info: Dynamic role with travel opportunities and a chance to shape future expansions.
The predicted salary is between 36000 - 60000 ÂŁ per year.
At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI‑centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector.
With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, seaports, and more. Our growing global team of 250+ employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.
As we expand into the UK market, we’re looking for a Strategic Customer Success Manager Europe to support and grow one of UVeye’s most important European partnerships. This role will be based in the UK, with regular on‑site engagement across the region, including regular travel to Paris, France.
In this role, you will serve as the primary partner lead for mobility and airport stakeholders in the UK, while supporting and collaborating closely with our established Paris operation during the early stages of UK expansion. Owning a complex, multi‑party program within a regulated, operationally intensive environment, you will guide partners through onboarding, rollout, and ongoing optimisation—driving adoption, operational excellence, and measurable business value.
As the face of UVeye in the field, you will work closely with rental operators, airport teams, and internal UVeye stakeholders to deliver a seamless, high‑impact customer experience, while helping shape a repeatable model for future expansion across the region.
A day in the life and how you’ll make an impact:
- Own and manage strategic partner relationships across Europe, while supporting and collaborating closely with our established Paris operation.
- Serve as a trusted partner to mobility operators, airport stakeholders, and internal UVeye teams, ensuring strong alignment across operational, commercial, and technical objectives.
- Lead partner onboarding, site launches, and rollout milestones, ensuring operational readiness and smooth integration of UVeye technology into daily workflows.
- Establish and maintain joint operating rhythms, including regular touchpoints, performance reviews, and on‑site engagement, to drive transparency, accountability, and momentum.
- Monitor operational performance and system utilisation across sites, using data to identify risks, inefficiencies, and opportunities for improvement.
- Proactively identify barriers to adoption and lead structured change-management efforts to drive consistent, reliable use of UVeye technology.
- Track and analyse key program metrics such as usage, acknowledgment rates, throughput, and efficiency, translating insights into clear actions for partners and internal teams.
- Communicate progress, risks, and opportunities to UVeye leadership with clarity and data‑driven insight.
- Capture field learnings and translate them into scalable playbooks, processes, and best practices to support future European deployments.
- Identify opportunities to deliver additional operational, commercial, or customer‑experience value within existing partnerships.
- Represent UVeye in the field with professionalism, strategic thinking, and a solutions‑oriented mindset, strengthening long‑term partner relationships.
Requirements:
- 7+ years of experience in Customer Success, Program Management, Partner Management, or Operations within mobility, transportation, aviation, automotive, or similarly complex operational environments.
- Proven experience managing enterprise, multi‑stakeholder partnerships, ideally within regulated or safety‑critical environments (e.g., airports, transportation, infrastructure, large‑scale operations).
- Fluent English and business‑fluent French required, with the ability to lead meetings, operate on‑site, and build trusted relationships in both languages.
- Demonstrated ability to drive adoption, operational change, and measurable value across diverse partner organisations.
- Strong commercial awareness, including experience supporting long‑term.
Senior Strategic, Customer Success Manager Europe in London employer: UVeye
Contact Detail:
UVeye Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Strategic, Customer Success Manager Europe in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching UVeye and its technology. Understand their mission and how your skills align with their goals. This will not only impress your interviewers but also help you articulate how you can contribute to their success.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it relates to the role of Senior Strategic Customer Success Manager. Use specific examples that showcase your ability to manage complex partnerships and drive operational excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand. So, go ahead and hit that apply button!
We think you need these skills to ace Senior Strategic, Customer Success Manager Europe in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Strategic Customer Success Manager role. Highlight your relevant experience in customer success and partner management, especially in complex environments like mobility or aviation. We want to see how your skills align with our mission at UVeye!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to drive adoption and operational excellence. Use metrics where possible to show the impact you've made in previous roles. This helps us understand the value you can bring to our team.
Be Clear and Concise: Keep your application clear and to the point. Avoid jargon and ensure your writing is easy to read. We appreciate straightforward communication, so make it easy for us to see why you're a great fit for the role without wading through unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets to the right place and allows us to process it efficiently. Plus, it shows us you're keen on joining the UVeye team and ready to take the next step in your career!
How to prepare for a job interview at UVeye
✨Know Your Stuff
Before the interview, dive deep into UVeye's technology and its impact on vehicle safety. Familiarise yourself with their partnerships and how they operate in the automotive sector. This will not only show your enthusiasm but also help you answer questions more confidently.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in managing complex partnerships and driving operational excellence. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easier for the interviewer to see your value.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle multi-stakeholder environments. Think of potential challenges you might face in this role and how you would address them, especially in regulated settings like airports.
✨Cultural Fit Matters
UVeye values diversity and teamwork, so be prepared to discuss how you can contribute to their culture. Share experiences where you've worked collaboratively and how you’ve adapted to different team dynamics, showcasing your ability to fit into their environment.
