Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch technical support and troubleshoot complex issues for our European customers.
- Company: Join UVeye, a pioneering tech company revolutionising vehicle safety with AI-driven solutions.
- Benefits: Competitive salary, diverse workplace, and opportunities for professional growth.
- Why this job: Make a global impact on automotive safety while working with cutting-edge technology.
- Qualifications: 3+ years in Tier 2 support, strong Linux skills, and a passion for problem-solving.
- Other info: Dynamic environment with rapid career development and collaboration with industry leaders.
The predicted salary is between 36000 - 60000 £ per year.
At UVeye, we are on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector. With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilised in manufacturing plants, dealerships, wholesale auctions, delivery fleets, seaports, and more. Our growing global team of 250+ employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.
As the technical backbone of UVeye’s European operations, you will own complex issues end-to-end, support live production systems, and ensure customers stay operational. This role blends deep technical troubleshooting, customer-facing responsibility, and close collaboration with Field Service, R&D, and Operations.
Responsibilities- Take an active role in all European system installations, providing hands-on and remote software support.
- Serve as the primary Tier 2 escalation point for all Europe-based customers.
- Proactively monitor production systems, identify risks, and prevent outages before customers feel them.
- Own support cases from initial intake through root cause and resolution.
- Perform deep troubleshooting across software, OS, networking, and integrated hardware.
- Coordinate and dispatch Field Service Engineers for on-site visits when remote resolution isn’t enough.
- Work closely with Engineering to reproduce issues, validate fixes, and push improvements back into production.
- Produce clear, data-driven weekly reports covering incidents, trends, SLAs, and system health.
- Continuously improve support processes, tooling, and documentation.
- 3+ years of experience in Tier 2 support, systems administration, or QA engineering.
- Bachelor’s degree in Computer Science or a related technical field.
- Strong hands-on experience with Linux environments.
- Practical knowledge of Docker and Kubernetes.
- Proven ability to troubleshoot complex, multi-layered technical issues.
- Solid understanding of networking fundamentals (TCP/IP, HTTP, DNS, DHCP).
- Experience working with cloud platforms (AWS, Azure, or GCP).
- Familiarity with networking equipment: switches, routers, firewalls, load balancers.
- Experience using Zendesk, JIRA, and Confluence.
- Ability to manage multiple priorities in high-pressure, customer-facing environments.
- Think in root cause, not band-aids.
- Remain calm under pressure and sharp when things go sideways.
- Communicate clearly with both customers and engineers.
- Take ownership – no ticket ping-pong.
- Be proactive, detail-oriented, and obsessed with system reliability.
- Enjoy working in fast-moving, real-world production environments.
- Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionise vehicle inspections.
- Drive Global Impact: Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses on an international scale.
- Career Growth Opportunities: Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships.
Location: London, England, United Kingdom
Customer support Engineer Tier 2 - UK employer: UVeye
Contact Detail:
UVeye Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer support Engineer Tier 2 - UK
✨Tip Number 1
Network like a pro! Reach out to current employees at UVeye on LinkedIn or other platforms. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into UVeye's tech. Familiarise yourself with their AI-centric technology and how it impacts vehicle safety. Showing genuine interest in their mission can set you apart from other candidates.
✨Tip Number 3
Practice your troubleshooting skills! Since the role involves complex technical issues, brush up on your problem-solving techniques. You might even want to simulate some scenarios to showcase your thought process during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the UVeye team!
We think you need these skills to ace Customer support Engineer Tier 2 - UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Support Engineer role. Highlight your experience with Linux, Docker, and troubleshooting complex issues. We want to see how your skills match up with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about vehicle safety and how your background makes you a perfect fit for our team. Let us know what excites you about working at UVeye.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled tough technical challenges in the past. We love candidates who can think critically and take ownership of their work, so don’t hold back on those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our innovative team!
How to prepare for a job interview at UVeye
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Linux environments, Docker, and Kubernetes. Be ready to discuss specific troubleshooting scenarios you've faced in the past and how you resolved them.
✨Showcase Your Customer-Facing Skills
Since this role is heavily customer-oriented, prepare examples that highlight your ability to communicate effectively with clients. Think about times when you turned a frustrated customer into a satisfied one through your support.
✨Demonstrate Proactive Problem-Solving
UVeye values individuals who think ahead. Be prepared to discuss how you've identified potential issues before they escalated and what steps you took to prevent them. This shows you're not just reactive but proactive in your approach.
✨Familiarise Yourself with Their Tools
Get to know tools like Zendesk, JIRA, and Confluence before the interview. Being able to speak about your experience with these platforms will show that you're ready to hit the ground running and can manage support cases efficiently.
