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- Tasks: Provide top-notch technical support and troubleshoot complex issues for our European customers.
- Company: Join UVeye, a pioneering tech company revolutionising vehicle safety with cutting-edge AI technology.
- Benefits: Competitive salary, diverse workplace, and opportunities for career growth in a fast-paced environment.
- Why this job: Make a global impact on automotive safety while working with innovative technologies.
- Qualifications: 3+ years in Tier 2 support, strong Linux skills, and a passion for problem-solving.
- Other info: Dynamic team culture focused on excellence and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
At UVeye, we are on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector. With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, seaports, and more. Our growing global team of 250+ employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.
As a Tier 2 Customer Support Engineer, you are the technical backbone of UVeye’s European operations. You own complex issues end-to-end, support live production systems, and make sure customers stay operational. This role blends deep technical troubleshooting, customer-facing responsibility, and close collaboration with Field Service, R&D, and Operations. If something breaks, you’re on it—fast, methodical, and accountable.
Day in the life and how you’ll make an impact:
- Take an active role in all European system installations, providing hands-on and remote software support.
- Serve as the primary Tier 2 escalation point for all Europe-based customers.
- Proactively monitor production systems, identify risks, and prevent outages before customers feel them.
- Own support cases from initial intake through root cause and resolution.
- Perform deep troubleshooting across software, OS, networking, and integrated hardware.
- Coordinate and dispatch Field Service Engineers for on-site visits when remote resolution isn’t enough.
- Work closely with Engineering to reproduce issues, validate fixes, and push improvements back into production.
- Produce clear, data-driven weekly reports covering incidents, trends, SLAs, and system health.
- Continuously improve support processes, tooling, and documentation.
Requirements:
- 3+ years of experience in Tier 2 support, systems administration, or QA engineering.
- Bachelor’s degree in Computer Science or a related technical field.
- Strong hands-on experience with Linux environments.
- Practical knowledge of Docker and Kubernetes.
- Proven ability to troubleshoot complex, multi-layered technical issues.
- Solid understanding of networking fundamentals (TCP/IP, HTTP, DNS, DHCP).
- Experience working with cloud platforms (AWS, Azure, or GCP).
- Familiarity with networking equipment: switches, routers, firewalls, load balancers.
- Experience using Zendesk, JIRA, and Confluence.
- Ability to manage multiple priorities in high-pressure, customer-facing environments.
Ideally, we’re looking for:
- Thinks in root cause, not band-aids.
- Is calm under pressure and sharp when things go sideways.
- Communicates clearly with both customers and engineers.
- Takes ownership — no ticket ping-pong.
- Is proactive, detail-oriented, and obsessed with system reliability.
- Enjoys working in fast-moving, real-world production environments.
Why UVeye:
- Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections.
- Drive Global Impact: Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses on an international scale.
- Career Growth Opportunities: Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships.
Customer support Engineer Tier 2 employer: UVeye
Contact Detail:
UVeye Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer support Engineer Tier 2
✨Tip Number 1
Get to know the company inside out! Research UVeye's mission, values, and recent projects. This will not only help you tailor your conversations but also show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Since this role is all about troubleshooting and support, brush up on your Linux, Docker, and networking knowledge. Be ready to discuss real-life scenarios where you've solved complex issues.
✨Tip Number 3
Show off your communication skills! As a Tier 2 Customer Support Engineer, you'll need to explain technical concepts clearly to customers. Prepare examples of how you've successfully communicated with both technical teams and clients in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining UVeye. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer support Engineer Tier 2
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your experience with Linux, Docker, and Kubernetes in your application. We want to see how you’ve tackled complex technical issues in the past, so don’t hold back on those examples!
Tailor Your Application: Take a moment to customise your CV and cover letter for this role. Use keywords from the job description to show us that you understand what we’re looking for and how you fit into our mission at UVeye.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the heart of your experience and skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at UVeye
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Linux environments, Docker, and Kubernetes. Be ready to discuss specific troubleshooting scenarios you've faced in the past, as this role demands a solid understanding of complex systems.
✨Showcase Your Problem-Solving Skills
Prepare examples that highlight your ability to think critically and resolve issues efficiently. UVeye values candidates who can own problems from start to finish, so be ready to explain how you've tackled challenging situations in previous roles.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing technical concepts. Since you'll be interacting with both customers and engineers, demonstrating your ability to bridge the gap between technical jargon and customer-friendly language is key.
✨Demonstrate Proactivity and Ownership
Think of instances where you've taken initiative to improve processes or prevent issues before they arise. UVeye is looking for someone who doesn't just react but actively seeks out ways to enhance system reliability and customer satisfaction.