At a Glance
- Tasks: Support tenants in maintaining their homes and connect them with essential services.
- Company: Uttlesford District Council, committed to making a positive impact in the community.
- Benefits: Hybrid working, inclusive culture, and opportunities for personal growth.
- Other info: Join a supportive team dedicated to helping vulnerable residents thrive.
- Why this job: Make a real difference in people's lives and help them overcome challenges.
- Qualifications: Experience in customer service and strong communication skills required.
An exciting opportunity has arisen for a Tenancy Sustainment Officer to join our Housing Services Team at Uttlesford District Council. This hybrid role offers a varied and rewarding working environment, combining time in the office, home visits with tenants, attendance at meetings, and the flexibility to work from home on occasion.
As a Tenancy Sustainment Officer, you will play a vital role in helping council tenants maintain successful and sustainable tenancies. Working closely with the Housing Management Team, you will provide practical support, guidance and advice to tenants who may be facing challenges that put them at risk of tenancy failure or homelessness.
You will assess individual circumstances, identify support needs, and work with a range of statutory and voluntary organisations to connect tenants with appropriate services. Encouraging and supporting ongoing engagement with partner agencies will be key to helping tenants achieve positive and lasting outcomes.
Key Requirements
- Experience of working directly with tenants, customers or service users, both face-to-face and over the telephone.
- Excellent written and verbal communication skills.
- The ability to manage a varied workload and work effectively under pressure.
- Experience of partnership working and collaborating with multiple agencies within an advice, support or housing-related setting.
- A confident and assertive approach, balanced with empathy and understanding when working with people experiencing difficult circumstances.
This is a fantastic opportunity for someone who is motivated, resilient and passionate about helping people overcome barriers and achieve positive outcomes. If you are committed to supporting vulnerable residents and want to make a meaningful impact, we would love to hear from you.
A full current driving licence and access to a vehicle is required as travelling within the district will be necessary. An enhanced DBS check is required for this post.
Closing date for completed applications is 2 August 2026. Interview date to be confirmed.
Uttlesford District Council is an inclusive employer, and we welcome applications from all. We are proud to be a Disability Confident Employer and a Fostering Friendly Employer and proud to support our Care Leavers and the Armed Forces Covenant. Anyone disclosing a disability or is a Care leaver or is a member of the Armed Forces community (Veteran/Service leaver, Reserve Forces, or their Spouses/Partners or Cadet Force Adult Volunteer) whose application meets the essential criteria for the post will be guaranteed an interview.
#J-18808-LjbffrTenancy Sustainment Officer employer: Uttlesford District Council
Uttlesford District Council is an exceptional employer that prioritises inclusivity and community impact, making it a perfect fit for those passionate about supporting vulnerable residents. With a flexible hybrid working model, employees enjoy a balanced work-life dynamic while engaging in meaningful interactions with tenants and partner agencies. The council fosters a supportive work culture, offering opportunities for professional growth and development, ensuring that every team member can contribute to positive outcomes in the community.
Contact Details:
Uttlesford District Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Sustainment Officer
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Uttlesford District Council.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Uttlesford District Council!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Uttlesford District Council, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Uttlesford District Council or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Tenancy Sustainment Officer
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Uttlesford District Council:Before hitting send, make sure to tailor your application specifically to Uttlesford District Council! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Uttlesford District Council
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
