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- Tasks: Analyse tenant feedback to drive service improvements and create impactful reports.
- Company: Uttlesford District Council, a supportive and inclusive social housing provider.
- Benefits: Generous annual leave, leisure discounts, pension scheme, and a healthy work-life balance.
- Why this job: Make a real difference in tenant experiences and influence housing services.
- Qualifications: Strong analytical skills and a passion for tenant engagement.
- Other info: Join a family-friendly council with excellent career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Uttlesford District Council is a registered provider of social housing, owning and managing c.2800 council homes. We are seeking an analytical, collaborative and highly motivated Tenant Feedback and Insight Officer to play a central role in helping the council deliver meaningful outcomes from tenant engagement across our housing services.
This role will ensure we make full and effective use of insights gathered from tenant feedback, surveys, scrutiny activity and the tenant census. You will turn data into actionable recommendations, support service improvement workstreams, and produce high-quality reports for senior managers, Members, tenants and other stakeholders. This post is critical to demonstrating the impact of tenant engagement and strengthening our compliance with the Tenant Involvement and Empowerment elements of the Consumer Standards.
You will work closely with colleagues across the housing landlord service to ensure that findings from engagement work drive service improvements and that actions are delivered and evidenced.
About You
We are looking for someone who:
- Has strong analytical skills and can interpret data confidently.
- Can present information in a clear, engaging and accessible way, tailored to different audiences.
- Is committed to improving tenant experience and embedding the voice of tenants in service design.
- Understands (or is keen to learn) national approaches to tenant engagement, the Consumer Standards, and emerging sector practice.
- Can work collaboratively with a wide range of colleagues, including those in operational, strategic and frontline roles.
- Has excellent organisational skills and is able to manage multiple projects simultaneously.
- Is proactive, curious, and committed to continuous improvement.
Uttlesford District Council is a family friendly Council. We encourage and support our employees to have a healthy work life balance as well as offering a range of benefits including generous annual leave, plus bank holidays (pro-rata), leisure centre discounts, membership of the Local Government Pension Scheme and an online platform offering discounts from online retailers.
For an informal discussion regarding this post please contact Nicole Shephard-Lewis on 01799 510571.
To find out more and apply please visit Uttlesford District Council jobs page: www.uttlesford.gov.uk/jobs-careers
Closing date for completed applications is Sunday 8 February 2026.
Uttlesford District Council is an inclusive employer, and we welcome applications from all. We are proud to be a Disability Confident Employer and a Fostering Friendly Employer and proud to support our Care Leavers and the Armed Forces Covenant. Anyone disclosing a disability or is a Care leaver or is a member of the Armed Forces community (Veteran/Service leaver, Reserve Forces, or their Spouses/Partners or Cadet Force Adult Volunteer) whose application meets the essential criteria for the post will be guaranteed an interview.
Tenant Feedback and Insight Officer in Saffron Walden employer: Uttlesford District Council
Contact Detail:
Uttlesford District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Feedback and Insight Officer in Saffron Walden
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at Uttlesford District Council. A friendly chat can give you insights and maybe even a foot in the door.
✨Tip Number 2
Prepare for interviews by practising your data interpretation skills. Be ready to discuss how you would turn tenant feedback into actionable recommendations. Show them you’re the analytical whiz they need!
✨Tip Number 3
Tailor your approach! When discussing your experience, make sure to highlight how you've improved tenant experiences in the past. Use examples that resonate with the role's focus on tenant engagement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Uttlesford District Council.
We think you need these skills to ace Tenant Feedback and Insight Officer in Saffron Walden
Some tips for your application 🫡
Show Off Your Analytical Skills: Make sure to highlight your analytical skills in your application. We want to see how you interpret data and turn it into actionable insights, so share examples of your past experiences where you've done just that!
Tailor Your Application: When writing your application, think about the different audiences you'll be addressing. We love clear and engaging communication, so make your application accessible and relevant to the role of Tenant Feedback and Insight Officer.
Demonstrate Your Commitment: We’re looking for someone who’s genuinely committed to improving tenant experiences. Use your application to showcase your passion for tenant engagement and any relevant knowledge you have about national approaches and Consumer Standards.
Keep It Organised: With multiple projects on the go, organisation is key! Make sure your application reflects your excellent organisational skills. A well-structured application will show us that you can manage tasks effectively, just like you would in the role.
How to prepare for a job interview at Uttlesford District Council
✨Know Your Data
Make sure you brush up on your analytical skills before the interview. Be prepared to discuss how you've interpreted data in the past and how it led to actionable insights. This role is all about turning tenant feedback into meaningful outcomes, so having examples ready will show you're the right fit.
✨Tailor Your Communication
Since you'll be presenting information to various audiences, think about how you can adapt your communication style. Practice explaining complex data in a clear and engaging way. This will demonstrate your ability to connect with different stakeholders, which is crucial for this position.
✨Show Your Commitment to Improvement
Be ready to share your thoughts on tenant experience and how you can embed their voices in service design. Discuss any previous experiences where you've contributed to service improvements or engaged with tenants. This will highlight your proactive approach and commitment to continuous improvement.
✨Collaborate and Connect
This role requires working closely with various colleagues, so think of examples that showcase your collaborative skills. Prepare to discuss how you've successfully worked in teams, managed multiple projects, and driven service improvements through teamwork. This will illustrate your ability to thrive in a collaborative environment.
