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- Tasks: Join our Housing Options Team to develop and implement key policies.
- Company: Uttlesford District Council is a family-friendly employer focused on community support.
- Benefits: Enjoy generous leave, discounts, and a supportive work-life balance.
- Why this job: Make a real impact on homelessness strategies while working in an inclusive environment.
- Qualifications: Experience in policy development and excellent customer service skills are essential.
- Other info: Guaranteed interviews for applicants with disabilities or from the Armed Forces community.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced policy and performance officer to join our Housing Options Team. You will report directly to the Head of Housing Solutions and alongside the Housing Options and Resettlement Managers to develop and implement the Council’s Homelessness and Rough Sleeping Strategy and Allocations Policy alongside day-to-day policies and procedures, and will manage the service’s corporate performance monitoring and statistical returns.
This role will take responsibility for managing the Service’s contracts for the IT system and supported housing projects, developing service improvements, service level agreements and providing project support for the managers. A penchant for fairness and an understanding of the issues facing customers will be required to co-ordinate complaints, freedom from information requests and MP enquiries. You will have a proven track record in meeting targets, negotiating agreements and providing excellent customer service in dealing with the public and partner agencies.
Uttlesford District Council is a family friendly Council. We encourage and support our employees to have a healthy work life balance as well as offering a range of benefits including generous annual leave, plus bank holidays (pro-rata), leisure centre discounts, membership of the Local Government Pension Scheme and an online platform offering discounts from online retailers.
For an informal discussion please contact Ross Hefford at rhefford@uttlesford.gov.uk or 01799 510560.
To find out more and apply please visit https://www.uttlesford.gov.uk/jobs-careers
Closing date for completed applications is Sunday 3 August 2025
It is intended that interviews will be held on 12 August 2025
CVs will not be accepted.
Uttlesford District Council is an inclusive employer, and we welcome applications from all. We are proud to be a Disability Confident Employer and a Fostering Friendly Employer and proud to support our Care Leavers and the Armed Forces Covenant. Anyone disclosing a disability or is a Care leaver or is a member of the Armed Forces community (Veteran/Service leaver, Reserve Forces, or their Spouses/Partners or Cadet Force Adult Volunteer) whose application meets the essential criteria for the post will be guaranteed an interview.
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Part-Time Principal Policy and Performance Officer employer: Uttlesford District Council
Contact Detail:
Uttlesford District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Principal Policy and Performance Officer
✨Tip Number 1
Familiarise yourself with the Council's Homelessness and Rough Sleeping Strategy. Understanding the key objectives and challenges will help you demonstrate your knowledge during discussions and interviews.
✨Tip Number 2
Network with professionals in the housing sector, especially those involved in policy and performance. Engaging with them can provide insights into current trends and expectations, which can be beneficial for your application.
✨Tip Number 3
Prepare to discuss your experience with managing contracts and performance monitoring. Be ready to share specific examples of how you've successfully implemented service improvements in previous roles.
✨Tip Number 4
Showcase your customer service skills by preparing anecdotes that highlight your ability to handle complaints and enquiries effectively. This will demonstrate your suitability for the role and your commitment to fairness.
We think you need these skills to ace Part-Time Principal Policy and Performance Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Part-Time Principal Policy and Performance Officer position. Highlight key skills such as policy development, performance monitoring, and customer service in your application.
Tailor Your CV: Customise your CV to reflect your experience relevant to the role. Emphasise your track record in managing contracts, developing service improvements, and handling complaints. Use specific examples to demonstrate your achievements in similar roles.
Craft a Compelling Cover Letter: Write a cover letter that connects your skills and experiences to the job requirements. Mention your understanding of homelessness and rough sleeping strategies, and express your commitment to fairness and excellent customer service.
Follow Application Instructions: Ensure you submit your application through the specified website and adhere to the guidelines provided. Remember, CVs will not be accepted, so focus on completing the application form accurately and thoroughly.
How to prepare for a job interview at Uttlesford District Council
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Principal Policy and Performance Officer. Familiarise yourself with the Council's Homelessness and Rough Sleeping Strategy, as well as the Allocations Policy. This will help you demonstrate your knowledge and show how your experience aligns with their needs.
✨Showcase Your Experience
Prepare specific examples from your past work that highlight your track record in meeting targets, negotiating agreements, and providing excellent customer service. Be ready to discuss how you've handled similar challenges in previous roles, especially in policy development and performance monitoring.
✨Demonstrate Your Understanding of Fairness
Since the role requires a penchant for fairness, be prepared to discuss your understanding of the issues facing customers. Think about how you would handle complaints or MP enquiries, and be ready to share your approach to ensuring equitable treatment for all stakeholders.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. This could include inquiries about the Council's future plans for the Housing Options Team or how they measure success in this role. Asking insightful questions shows your genuine interest in the position and helps you assess if it's the right fit for you.
