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- Tasks: Join our licensing team to process applications and prepare reports.
- Company: Uttlesford District Council is a family-friendly employer focused on work-life balance.
- Benefits: Enjoy remote work options, generous leave, discounts, and a supportive work environment.
- Why this job: Be part of a dynamic team making a real impact in the community.
- Qualifications: Customer service experience is essential; knowledge of licensing is a plus.
- Other info: Inclusive employer welcoming applications from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
An opportunity has arisen to join our licensing team as a licensing support officer at Uttlesford District Council. The successful candidate will have a varied range of duties, including the processing and issuing of licence applications, preparing reports for the licensing panel and responding to complaints. The main work areas include taxis/private hire, alcohol and entertainment, gambling, charitable street and house to house collections, and tables and chairs. There may be opportunity to support new areas of work for the service including animal licensing and special treatments.
The ideal candidates will have experience of working in a busy customer facing administrative role. Knowledge of local authority licensing would be advantageous, though full training will be given for the right candidate.
You will be enthusiastic and self-motivated with the ability to manage your own caseload within tight timescales. Excellent communication at all levels and attention to detail are essential, together with organisational skills and the ability to contribute effectively to team working. Having a desire to mutually work towards a shared goal is key to this role.
Whilst the role will allow primarily for home-based working, there is an expectation of office attendance on at least one day over every two-week period. This may vary from time to time to meet the needs of the service.
Uttlesford District Council is a family friendly Council. We encourage and support our employees to have a healthy work life balance as well as offering a range of benefits including generous annual leave, plus bank holidays (pro-rata), leisure centre discounts, membership of the Local Government Pension Scheme and an online platform offering discounts from online retailers.
For an informal discussion please contact Jamie Livermore, Licensing and Compliance Manager or Tony Cobden, Environmental Health Manager (Commercial) on 01799 510510.
To find out more and apply please visit https://www.uttlesford.gov.uk/jobs-careers
Closing date for completed applications is Sunday 29 June 2025
Interviews are intended to be held week commencing 7 July 2025.
CVs will not be accepted.
Uttlesford District Council is an inclusive employer, and we welcome applications from all. We are proud to be a Disability Confident Employer and a Fostering Friendly Employer and proud to support our Care Leavers and the Armed Forces Covenant. Anyone disclosing a disability or is a Care leaver or is a member of the Armed Forces community (Veteran/Service leaver, Reserve Forces, or their Spouses/Partners or Cadet Force Adult Volunteer) whose application meets the essential criteria for the post will be guaranteed an interview.
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Licensing Support Officer employer: Uttlesford District Council
Contact Detail:
Uttlesford District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Licensing Support Officer
✨Tip Number 1
Familiarise yourself with the specific licensing areas mentioned in the job description, such as taxis, alcohol, and gambling. This knowledge will not only help you understand the role better but also allow you to engage in meaningful conversations during any informal discussions or interviews.
✨Tip Number 2
Reach out to current or former employees of Uttlesford District Council to gain insights into the work culture and expectations. This can provide you with valuable information that can set you apart from other candidates during the selection process.
✨Tip Number 3
Demonstrate your organisational skills by preparing a mock caseload management plan. This shows your proactive approach and ability to handle multiple tasks efficiently, which is crucial for the Licensing Support Officer role.
✨Tip Number 4
Highlight your customer service experience in any discussions or interviews. Since the role involves a lot of interaction with the public, showcasing your ability to handle complaints and communicate effectively will make you a strong candidate.
We think you need these skills to ace Licensing Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Licensing Support Officer position. Tailor your application to highlight relevant experience in customer-facing administrative roles.
Highlight Relevant Experience: In your application, emphasise any previous experience you have in licensing, administration, or customer service. Mention specific examples that demonstrate your organisational skills and attention to detail.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the council's values. Explain why you are a good fit for the team and how your skills align with the job requirements.
Proofread Your Application: Before submitting, thoroughly proofread your application to ensure there are no spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Uttlesford District Council
✨Understand the Licensing Landscape
Familiarise yourself with the various licensing areas mentioned in the job description, such as taxis, alcohol, and gambling. This knowledge will help you demonstrate your understanding of the role and its responsibilities during the interview.
✨Showcase Your Customer Service Skills
Since the role involves a busy customer-facing environment, be prepared to discuss your previous experiences in similar roles. Highlight specific examples where you effectively managed customer queries or complaints, showcasing your communication skills.
✨Demonstrate Organisational Abilities
The ability to manage your own caseload is crucial. Prepare to discuss how you prioritise tasks and meet tight deadlines. You might want to share a specific instance where your organisational skills led to successful outcomes.
✨Express Enthusiasm for Teamwork
The role requires contributing effectively to team goals. Be ready to talk about your experiences working in teams, how you support colleagues, and your approach to achieving shared objectives. This will show that you align with the council's values.
