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- Tasks: Provide first and second line support for key applications and systems.
- Company: Join Uttlesford District Council, a friendly council in the best place to live in the UK.
- Benefits: Enjoy generous leave, discounts, and a supportive work-life balance.
- Why this job: Make a real impact on digital services while developing your IT skills.
- Qualifications: Proactive attitude and strong customer service skills are essential.
- Other info: Inclusive employer with guaranteed interviews for eligible applicants.
The predicted salary is between 28800 - 43200 £ per year.
Uttlesford District Council is a small rural district council, based in the market town of Saffron Walden in North Essex, recently voted as the best place to live in the UK. We’re ideally located just off the M11 with easy access to London and Cambridge and an international airport on our doorstep. Uttlesford borders South Cambridgeshire and Hertfordshire.
We’re looking for a proactive and technically skilled Application Support Analyst to join our IT team. In this vital role, you will provide first and second line support for the Council’s key applications and systems, ensuring high-quality service delivery to our users. If you’re a motivated IT professional with a strong customer-service ethos and a passion for solving problems, we’d love to hear from you.
This is an excellent opportunity to make a contribution to the development, maintenance, and enhancement of business-critical systems that support both staff and residents across the district. This is a varied and rewarding position that offers the chance to play a crucial role in modernising and supporting digital services across the Council.
Duties Include:
- Responding to and resolving help desk calls in line with agreed SLAs.
- Install, configure, and support a wide range of software applications and systems.
- Participate in projects to enhance IT services and infrastructure.
- Provide remote and on-site support for users and systems across the district.
- Maintain accurate software asset registers and carry out audits.
- Deliver high-level application support, including SQL and Access databases.
- Carry out essential system maintenance tasks, such as backup checks and log monitoring.
- Support remote working solutions and assist with system testing and live rollouts.
- Ensure continuous improvement of applications to meet business and customer needs.
- Actively participate in personal development and training.
Uttlesford District Council is a family friendly Council. We encourage and support our employees to have a healthy work life balance as well as offering a range of benefits including generous annual leave, plus bank holidays (pro-rata), leisure centre discounts, membership of the Local Government Pension Scheme and an online platform offering discounts from online retailers.
Uttlesford District Council is an inclusive employer and we welcome applications from all. We are proud to be a Disability Confident Employer and proud to support our Care Leavers and the Armed Forces Covenant. Anyone disclosing a disability or is a Care leaver or is a member of the Armed Forces community (Veteran/Service leaver, Reserve Forces, or their Spouses/Partners or Cadet Force Adult Volunteer) whose application meets the essential criteria for the post will be guaranteed an interview.
ICT Application Support Analyst employer: Uttlesford District Council
Contact Detail:
Uttlesford District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Application Support Analyst
✨Tip Number 1
Familiarise yourself with the specific applications and systems used by Uttlesford District Council. Research their key software and tools, especially those related to SQL and Access databases, as this knowledge will help you stand out during discussions.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've successfully resolved technical issues in the past. Be ready to share these experiences during any informal chats or interviews to showcase your problem-solving abilities.
✨Tip Number 3
Engage with the local community and understand the needs of both staff and residents. This insight can help you tailor your approach to application support, showing that you're not just technically skilled but also invested in improving user experience.
✨Tip Number 4
Reach out to current or former employees of Uttlesford District Council on professional networking sites. They can provide valuable insights into the work culture and expectations, which can be beneficial for your application and interview preparation.
We think you need these skills to ace ICT Application Support Analyst
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the ICT Application Support Analyst position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for IT support and problem-solving. Mention specific examples of how you've successfully resolved issues in previous roles, particularly in application support.
Highlight Relevant Skills: In your CV, emphasise your technical skills, especially those related to SQL, Access databases, and customer service. Make sure to include any experience with help desk support and system maintenance tasks.
Follow Application Instructions: Ensure you follow the application instructions precisely. Since CVs are not accepted, focus on completing the application form thoroughly and accurately, providing all requested information.
How to prepare for a job interview at Uttlesford District Council
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of an ICT Application Support Analyst. Familiarise yourself with the specific applications and systems mentioned, as well as the importance of customer service in this role.
✨Showcase Your Technical Skills
Be prepared to discuss your technical skills, especially in areas like SQL and Access databases. You might be asked to solve a problem or demonstrate your knowledge during the interview, so brush up on relevant technical concepts and be ready to explain them clearly.
✨Emphasise Problem-Solving Abilities
Since the role involves resolving help desk calls and providing support, highlight your problem-solving skills. Share examples from your past experiences where you successfully identified issues and implemented effective solutions, showcasing your proactive approach.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of the interview. This could include inquiries about the team dynamics, ongoing projects, or how the Council measures success in this role. It shows your genuine interest in the position and helps you assess if it's the right fit for you.
