At a Glance
- Tasks: Process housing applications and provide advice to customers via various channels.
- Company: Join Uttlesford District Council, a supportive and inclusive employer.
- Benefits: Enjoy a competitive salary, potential career progression, and a friendly work environment.
- Other info: Guaranteed interview for applicants with disabilities or from the Armed Forces community.
- Why this job: Make a real impact in the community while developing your skills in a dynamic team.
- Qualifications: No housing experience needed, but admin and data input skills are essential.
The predicted salary is between 29000 - 37000 £ per year.
Housing Register and Allocations Officer
Temporary Contract up to 12 months
Salary Grade 6 £34,314 - £37,035
(pay award pending)
Due to an internal promotion, this key post is available within the Housing Options team. As a Housing Register and Allocations Officer you will be ensuring all applications to the Housing Register are processed and applicants housing need assessed in accordance with the Council’s Allocations Policy, and for carrying out all the administrative processes required.
This is a varied role providing general housing advice to customers both face to face, on the telephone and by email. The role includes shortlisting bids from applicants for social housing and ensuring nominations are made to social housing providers within required timescales, updating systems, and keeping applicants informed.
We are looking for someone who is organised, who can work quickly and accurately and can learn new systems, policies and procedures quickly. While no experience of housing is necessary, some experience of administration and data inputting is required. We work in a customer focused way to ensure that anyone approaching the service is dealt with in a prompt, friendly and professional manner. We are looking to develop someone in the role and there may be future opportunities for career progression within the wider team.
For an informal discussion please contact Ross Hefford at rhefford@uttlesford.gov.uk or 01799 510560.
To find out more and apply please visit https://www.uttlesford.gov.uk/jobs-careers
Closing date for completed applications is Sunday 10 August 2025
It is intended that interviews will be held on 18 August 2025
CVs will not be accepted.
Uttlesford District Council is an inclusive employer, and we welcome applications from all. We are proud to be a Disability Confident Employer and a Fostering Friendly Employer and proud to support our Care Leavers and the Armed Forces Covenant. Anyone disclosing a disability or is a Care leaver or is a member of the Armed Forces community (Veteran/Service leaver, Reserve Forces, or their Spouses/Partners or Cadet Force Adult Volunteer) whose application meets the essential criteria for the post will be guaranteed an interview.
#J-18808-LjbffrHousing Register and Allocations Officer in Saffron Walden employer: Uttlesford District Council
Uttlesford District Council is an excellent employer that prioritises inclusivity and employee development, making it a rewarding place to work as a Housing Register and Allocations Officer. With a supportive work culture, opportunities for career progression, and a commitment to serving the community, employees can thrive in a role that offers meaningful engagement with residents. The council's status as a Disability Confident Employer and its dedication to fostering friendly practices further enhance its appeal, ensuring a welcoming environment for all staff.
Contact Details:
Uttlesford District Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Register and Allocations Officer in Saffron Walden
✨Tip Number 1
Familiarise yourself with the Council's Allocations Policy. Understanding the specific criteria and processes involved will not only help you in the role but also demonstrate your commitment and knowledge during any discussions or interviews.
✨Tip Number 2
Brush up on your customer service skills. Since the role involves providing housing advice face-to-face, over the phone, and via email, being able to communicate effectively and empathetically with applicants will set you apart from other candidates.
✨Tip Number 3
Gain a basic understanding of data inputting and administrative processes. Familiarity with common software tools and data management systems can give you an edge, as the role requires accuracy and efficiency in handling applications.
✨Tip Number 4
Reach out for an informal chat with Ross Hefford. This can provide you with valuable insights into the team dynamics and expectations, and it shows your proactive approach, which is a quality they are looking for in a candidate.
We think you need these skills to ace Housing Register and Allocations Officer in Saffron Walden
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements of the Housing Register and Allocations Officer position. Tailor your application to highlight relevant skills and experiences that align with the role.
Highlight Relevant Experience:Even if you don't have direct housing experience, emphasise any administrative or data inputting experience you possess. Provide specific examples of how you've worked in a customer-focused environment and handled similar tasks.
Craft a Strong Cover Letter:Write a compelling cover letter that showcases your enthusiasm for the role and the organisation. Mention your organisational skills, ability to learn quickly, and commitment to providing excellent customer service.
Follow Application Instructions:Ensure you follow all application instructions provided in the job posting. Remember that CVs will not be accepted, so focus on completing the application form thoroughly and accurately before submitting it through the specified website.
How to prepare for a job interview at Uttlesford District Council
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Housing Register and Allocations Officer. Familiarise yourself with the Council's Allocations Policy, as this will be crucial in demonstrating your knowledge during the interview.
✨Showcase Your Organisational Skills
Since the role requires strong organisational abilities, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Highlight how you prioritised your workload and maintained accuracy under pressure.
✨Demonstrate Customer Focus
As the position involves providing housing advice to customers, be ready to discuss how you have handled customer interactions in the past. Share specific instances where you provided excellent service, resolved issues, or communicated effectively with clients.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle sensitive situations. Think about potential challenges you might face in the role and how you would approach them, especially regarding housing applications and data management.
