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- Tasks: Support overseas arrivals in navigating housing options and prevent homelessness.
- Company: Join Uttlesford District Council, a supportive and inclusive employer.
- Benefits: Enjoy flexible working, a diverse team, and opportunities for personal growth.
- Why this job: Make a real impact in the community while developing your skills in a rewarding environment.
- Qualifications: Experience in housing or homelessness is preferred; strong customer care skills are essential.
- Other info: Guaranteed interviews for applicants from underrepresented groups meeting essential criteria.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced housing professional to join the council’s Housing Options Team. You would become a member of a small team focusing on preventing homelessness and offering help and advice to customers who are in housing need and may be vulnerable. We need someone who can comprehend the often complex needs of individuals within our community and who will relish the challenge of finding solutions for them. This role will be the lead officer visiting and supporting a caseload of overseas arrivals from Ukraine and Afghanistan supporting them to navigate their housing options and homelessness.
Ideally you will already be working within the homelessness sector and have a good understanding of a local authority’s homelessness duties. However we would also consider applications from people who have other relevant experience within housing and the skills needed to work within this frontline team.
Other essential requirements for this post are great customer care skills, the ability to think creatively, to be encouraging, persuasive and to be able to work flexibly.
For an informal discussion please contact Ross Hefford at rhefford@uttlesford.gov.uk or 01799 510560.
To find out more and apply please visit https://www.uttlesford.gov.uk/jobs-careers
Closing date for completed applications is Sunday 10 August 2025
It is intended that interviews will be held on 18 August 2025
CVs will not be accepted.
Uttlesford District Council is an inclusive employer, and we welcome applications from all. We are proud to be a Disability Confident Employer and a Fostering Friendly Employer and proud to support our Care Leavers and the Armed Forces Covenant. Anyone disclosing a disability or is a Care leaver or is a member of the Armed Forces community (Veteran/Service leaver, Reserve Forces, or their Spouses/Partners or Cadet Force Adult Volunteer) whose application meets the essential criteria for the post will be guaranteed an interview.
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Housing Options Officer (Overseas Arrivals Lead) employer: Uttlesford District Council
Contact Detail:
Uttlesford District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Options Officer (Overseas Arrivals Lead)
✨Tip Number 1
Familiarise yourself with the specific challenges faced by overseas arrivals, particularly from Ukraine and Afghanistan. Understanding their unique circumstances will help you demonstrate empathy and insight during your interactions with the interview panel.
✨Tip Number 2
Network with professionals already working in the homelessness sector or local authorities. Engaging with them can provide you with valuable insights and potentially useful contacts that may enhance your application.
✨Tip Number 3
Prepare to showcase your customer care skills through real-life examples. Think of situations where you've successfully supported vulnerable individuals, as this will highlight your suitability for the role.
✨Tip Number 4
Research the local authority's homelessness duties and policies. Being well-versed in these areas will not only impress during the interview but also show your commitment to understanding the role's responsibilities.
We think you need these skills to ace Housing Options Officer (Overseas Arrivals Lead)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to grasp the specific responsibilities and requirements of the Housing Options Officer position. Highlight your relevant experience in homelessness and housing sectors.
Tailor Your CV: Craft your CV to reflect your experience in customer care, problem-solving, and any relevant housing roles. Use keywords from the job description to demonstrate your fit for the role.
Write a Compelling Cover Letter: In your cover letter, express your passion for helping vulnerable individuals and your understanding of the complexities involved in housing options. Provide examples of how you've successfully navigated similar challenges in the past.
Follow Application Instructions: Ensure you submit your application through the specified website and adhere to the guidelines provided. Remember, CVs are not accepted, so focus on your cover letter and any other required documents.
How to prepare for a job interview at Uttlesford District Council
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Housing Options Officer, especially in relation to supporting overseas arrivals. Familiarise yourself with the specific challenges faced by individuals from Ukraine and Afghanistan.
✨Showcase Your Experience
Be prepared to discuss your previous experience in the homelessness sector or relevant housing roles. Highlight any specific cases where you've successfully helped vulnerable individuals navigate their housing options.
✨Demonstrate Customer Care Skills
Since great customer care skills are essential for this role, think of examples where you've provided excellent support to clients. Emphasise your ability to be encouraging and persuasive in difficult situations.
✨Think Creatively
The role requires creative problem-solving skills. Prepare to discuss how you've approached complex issues in the past and what innovative solutions you've implemented to assist those in need.
