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- Tasks: Join our team to manage client accounts and ensure smooth operations.
- Company: A leading corporate firm in Norwich, dedicated to excellence in insurance services.
- Benefits: Enjoy flexible working options after probation and a supportive team environment.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact.
- Qualifications: 2+ years in Commercial Insurance; IT skills essential; Cert CII preferred.
- Other info: Full-time role with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for an experienced Account Handler to join our corporate team in Norwich.
Reports to: Corporate Team Leader
Working Hours: Full time, working Monday to Friday 9am to 5pm (with one hour unpaid for lunch). Initially working full time in the office, a blend of office and home working will be available in line with the company Smart Working Policy upon completion of probation.
Key Responsibilities:
- Work planning: demonstrating the ability to plan and organise effectively in order to meet deadlines, successfully managing workload and priorities, assessing when additional support may be required and requested from a Manager or Director.
- Ensuring all documents and correspondence are attached into the company system.
- Attaining cross-sell / up-sell on policies.
- Checking new policy documentation for accuracy and forwarding to clients or liaising with insurers.
- Negotiating and inviting the renewal of allocated clients' policies.
- Ensuring all client records reflect the current risk on cover at all times, including accuracy of sums insured, perils, excesses, extensions and exclusions.
- Provide administrative support for Account Executives as and when required when obtaining new business quotations and arranging cover.
- Processing mid-term adjustments and quarterly declarations.
- Dealing with clients’ day-to-day enquiries, responding promptly and managing expectations.
- Referring to relevant Account Executives, Broking Technicians / Account handlers and Directors for any technical queries.
- Providing support to team members to ensure client needs are met, particularly during peak periods or in times of holiday/absence.
- Maintaining an effective diary system.
- Ensuring cover notes are issued where appropriate.
- Creating a pre-renewal register for clients' review as requested.
- Liaising with the Claims team for claims queries/reports.
- Creating all invoices and relevant credit notes for new business, renewals, mid-term adjustments, etc. in line with the Broking Manual.
- Actioning meeting minutes from Account Executives and updating the system accordingly.
Additional Responsibilities:
- If requested, obtaining claims experience, renewal information, and gaining and presenting terms to Account Executives or clients as agreed.
- Business awareness: demonstrating an understanding of how your department operates together with the aims and objectives of the company.
- Assisting in the training of new employees.
- Completion of any reasonable request made of you by a Manager or Director.
Requirements:
- At least 2 years’ experience working within Commercial Insurance.
- Working knowledge of Acturis would be useful but not essential.
- Good IT skills are essential.
- Ideally, the successful candidate will hold the Cert CII qualification or be working towards it.
Account Handler, Norwich employer: Uttingsinsurance
Contact Detail:
Uttingsinsurance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Handler, Norwich
✨Tip Number 1
Familiarise yourself with the insurance industry, particularly commercial insurance. Understanding key terms and concepts will help you engage in meaningful conversations during interviews and demonstrate your knowledge of the field.
✨Tip Number 2
Network with professionals in the insurance sector, especially those who work in account handling. Attend industry events or join relevant online forums to connect with potential colleagues and learn more about the role.
✨Tip Number 3
Brush up on your IT skills, particularly if you have access to Acturis or similar systems. Being comfortable with technology will not only boost your confidence but also show that you're ready to hit the ground running.
✨Tip Number 4
Prepare for situational questions that may arise during the interview. Think of examples from your past experience where you've successfully managed workloads, prioritised tasks, or dealt with client enquiries to showcase your problem-solving abilities.
We think you need these skills to ace Account Handler, Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in commercial insurance and any specific skills that align with the responsibilities listed in the job description. Use keywords from the job posting to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are interested in the Account Handler position. Mention your experience, particularly in managing client relationships and handling policy documentation, to show you understand the role.
Showcase Your Organisational Skills: In your application, provide examples of how you've effectively planned and organised your workload in previous roles. This could include managing deadlines or prioritising tasks, which is crucial for this position.
Highlight Team Collaboration: Emphasise your ability to work as part of a team, especially in supporting colleagues during busy periods. Mention any experience you have in training new employees or collaborating with different departments, as this is important for the role.
How to prepare for a job interview at Uttingsinsurance
✨Showcase Your Organisational Skills
As an Account Handler, you'll need to demonstrate your ability to plan and organise effectively. Be prepared to discuss specific examples from your previous roles where you successfully managed workloads and met deadlines.
✨Familiarise Yourself with the Company
Research the company’s Smart Working Policy and understand how it aligns with their corporate culture. This will show your interest in the role and help you articulate how you can contribute to their objectives.
✨Prepare for Technical Questions
Expect questions related to commercial insurance and policy management. Brush up on your knowledge of common terms and processes, and be ready to explain how you've handled similar tasks in the past.
✨Demonstrate Team Support Experience
Highlight your experience in supporting team members, especially during peak periods. Share examples of how you've collaborated with colleagues to ensure client needs are met, which is crucial for this role.
