CREDIT CONTROL MANAGER (READING)

Position: Credit Control Manager

Reporting to: CRO

Status: Permanent

Salary: £40,000

Hours: Full Time (basic hours are 09.00 to 17.30)

Based: Reading

Our Company
UTP is one of the fastest growing merchant service providers in the UK. We provide card machines to small and medium sized businesses in three countries. We are pioneers in security and providing convenient payment methods to our customers.
Our employees are what make up our company. We train each staff member to the highest standard, providing help and guidance at all times.

The Role
You will report to the Financial Controller and work as part of the finance team. You will be responsible for recovering debt while understanding the reasons behind non-payment and encouraging customers to stay with our service.

Daily Responsibilities

• Chase overdue arrears by telephone, email and text for active and non-active accounts.
• Upload the arrears reports on the system.
• Manage a small team (which is expected to grow with anticipated increase of business) including appraisals, training and recruitment activities.
• Maintain notes within the system following all communication with clients to provide accurate records as to the status of accounts.
• Utilise the Company’s CRM system and other internal tools to increase the efficiency of the credit control process.
• Issue settlement fee invoices.
• Allocate payments on the system for UTP rental accounts.
• Resolve daily queries both internally and externally.
• Process credit card payments.
• Liaise with customers regarding their lease agreement when required.
• Improve customer retention by understanding the reasons behind non-payment and encouraging customers to stay with our service.
• Identify patterns, analyse customer data to identify common reasons for non-payment.
• Segment customers based on their behaviours and payment history to tailor your approach.
• Work with the retentions team to create attractive settlement offers.
• Handle queries about debt and provide empathetic and constructive assistance.
• Offer flexible payment plans that can help customers manage their debts more effectively.

Skills/attributes

• More than 2 years credit control experience.
• Management experience of a small team.
• Excellent attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Calm & confident telephone manner.
• Ability to work under pressure & to deadlines.
• Knowledge of Excel & Outlook.
• Excellent organisation skills.
• Team player.

Benefits

• Your birthday off (paid).
• Company events.
• Company pension.
• Health and wellbeing programme.
• Referral programme.
• Free eye test and payment contribution towards glasses at Specsavers.
• Access to PERKBOX and monthly credit added to your account.
• Dress down Friday.
• Annual awards ceremony.

We take pride in our employees being a team of diverse and inclusive individuals. Every employee is considered equal to opportunities and progression. We strive to create an environment where everyone feels valued and respected.

Due to the nature of our business, all prospective employment offers will be subject to a satisfactory disclosure from the Criminal Records Bureau in accordance with the Rehabilitation of Offenders Act 1974 and the Police Act 1997.

Note: This job description is not exhaustive and will be subject to periodic review. It may be amended to meet the changing needs of the business.

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