Order Administrator

Utopian Professional Recruitment are delighted to be working with a great client who are looking to expand their Glasgow office and recruit an Order Administrator.

The purpose of this role will be providing an effective, timely and accurate processing of orders for a diverse range of product lines. In this role you will interface with global business units to ensure timely fulfillment of customer orders.

Contract - 2 year fixed term contract

Hours - 37.5hrs per week (across 2 shift patterns including 7 -4pm or 8 -5pm, Monday to Friday)

Salary - Up to £30k per annum

This will be an office based role which offers onsite car parking, with a view to being hybrid once fully trained and settled in the role.

Your key responsibilities will include:

• Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales order management functions
• Process orders for the EMEA region
• Reconcile and audit orders to customer contracts / purchase orders
• Ensure orders and change orders are booked in accordance with the business global bookings, SOX and revenue policies
• Review sales order packets for completeness and accuracy
• Enter and Book orders in the global Oracle ERP System including service & rental contracts
• Ensure on time bookings
• Work closely with Finance, Planning, Manufacturing Operations and Shipping to ensure terms and conditions are properly met
• Interface with customers, Sales, Service, Business Units and Finance to address and resolve issues related to bookings and customer satisfaction
• Provide timely order status and tracking information to internal and external customers
• Manage and resolve backlog issues including order hold release, product configuration issues, item number discrepancies and purchase order requirements
• Provide month end and quarter end support as needed to achieve corporate goals
• Participate in projects and goals to support Department and Corporate goals
• Process post sale service orders and RMAs for replacements and depot repair orders via the CRM system
• Process and coordinate internal product purchases and transaction management for fulfillment of in-direct sales/Services
• Communicate and coordinate shipments and deliveries with our international and domestic freight forwarders

To be considered for this fantastic opportunity, we require the following:

• Order Administration would be required and essential
• Experience in Order Management Environment with increasing levels of responsibility in order management
• Background working within an international company is desired but not essential
• Oracle R12 Order Management, Customer Master, CRM, Service Contracts, IB or other ERP system
• Experience in understanding inventory concepts and transactions.
• Good written and oral communication skills - Must effectively communicate with all levels of internal and external personnel
• Customer focused.
• Exceptional Team Player
• Detail Oriented and organised
• Exudes a professional presence and position.
• Experience with MS Office (Word, Excel)

Benefits

• Full Time opportunity working 37.5hrs per week
• Rotational working pattern (MF 7 -4pm or MF 8 -5pm)
• One week training may be delivered off site, therefore flexibility will be required
• Up to £30k per annum
• 30 days holidays
• Company Pension Scheme
• Private Medical Insurance
• Life Assurance
• Employee Assistance Programme
• Long Service & Staff Awards
• Free onsite car parking
• … and so much more!

Next Steps

For further information, please apply by emailing your CV to Utopian Recruitment ASAP. Our client is looking to interview and recruit these positions as soon as possible.

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Whilst Utopian Professional Recruitment strives to get in touch with all our applicants, it isn’t always possible. If you have not heard back from us within 5 working days after sending us your CV unfortunately you have not been shortlisted for this position.

Equal Opportunities

Utopian Professional Recruitment is committed to equal opportunities regardless of gender, race, disability, sexual orientation, religion or belief and age.