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- Tasks: Provide top-notch IT support and manage software and hardware incidents.
- Company: Join a successful firm with a professional and supportive culture.
- Benefits: Gain valuable experience, competitive salary, and potential for career growth.
- Why this job: Be the go-to tech guru and help colleagues thrive with IT solutions.
- Qualifications: Experience in IT support and strong communication skills are a must.
- Other info: Enjoy a dynamic work environment with opportunities to learn and grow.
The predicted salary is between 30000 - 42000 £ per year.
Utopian Professional Recruitment are delighted to be appointed to work in partnership with an incredible client who are looking to recruit a dedicated IT Helpdesk Analyst to join them on a full-time basis for a period of 12 months. This is an amazing opportunity suited to a professional who offers experience working within a similar role looking to gain experience working as part of a larger department within a hugely successful and professional firm.
Within this role you will guide and advise staff on all aspects of the firm's IT services. You will provide a professional IT support service to the whole firm with end-to-end management of software and hardware incidents and service requests.
Tasks will be allocated on a defined roster with duties such as:
- Phone support
- IT support via remote access
- Email support
- Floor walking
- Project support tasks as required
Your main duties
IT Technical Support Analyst employer: Utopian Professional Recruitment Services Ltd
Contact Detail:
Utopian Professional Recruitment Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technical Support Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the hunt for an IT Technical Support Analyst role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on common IT support scenarios and be ready to demonstrate your problem-solving skills. Practising with a friend or using mock interview tools can really help us nail that first impression.
✨Tip Number 3
Show off your tech skills! Create a portfolio or a personal website showcasing your IT projects, certifications, and any relevant experience. This gives potential employers a tangible look at what you can bring to their team.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for roles like the IT Helpdesk Analyst. Plus, we’re here to support you every step of the way in landing that dream job!
We think you need these skills to ace IT Technical Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your past roles and responsibilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm and a genuine interest in the company, so let your personality come through.
Showcase Your Problem-Solving Skills: As an IT Technical Support Analyst, problem-solving is key. In your application, share specific examples of how you've tackled challenges in previous roles. We want to know how you think on your feet!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Utopian Professional Recruitment Services Ltd
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills relevant to the role. Familiarise yourself with common software and hardware issues, as well as the tools used in IT support. Being able to discuss specific examples of how you've resolved similar problems in the past will really impress your interviewers.
✨Practice Your Communication Skills
As an IT Helpdesk Analyst, you'll need to explain complex tech issues in simple terms. Practise articulating your thoughts clearly and concisely. You might even want to role-play with a friend, simulating a support call or email exchange to showcase your ability to communicate effectively.
✨Showcase Your Problem-Solving Abilities
Prepare to discuss scenarios where you've successfully solved IT problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you demonstrate your analytical thinking and how you approach troubleshooting in a professional setting.
✨Research the Company Culture
Understanding the company’s values and culture can give you an edge. Look into their mission statement and any recent news about them. Tailor your responses to show how your personal values align with theirs, which can make you a more attractive candidate for the role.
