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- Tasks: Provide top-notch customer service via phone and email, ensuring all queries are resolved.
- Company: Join a dynamic team dedicated to delivering exceptional customer experiences in the UK.
- Benefits: Enjoy flexible working options and opportunities for personal growth and development.
- Why this job: Be part of a supportive culture that values teamwork and continuous improvement.
- Qualifications: Strong communication skills and a basic understanding of contact centre processes required.
- Other info: Two roles available, perfect for those looking to kickstart their career in customer service.
The predicted salary is between 24000 - 36000 £ per year.
Job Details: Customer Service Assistant – Combined Call Centre & Back Office (2 roles)
Full details of the job.
Vacancy Name
Vacancy Name Customer Service Assistant – Combined Call Centre & Back Office (2 roles)
Vacancy No
Vacancy No VN714
Location Country
Location Country United Kingdom
Work Location
Responsibilities
- Delivering high quality customer service by telephone and in writing in the customer services team.
- For call centre work calls should be answered promptly in line with procedures, ensuring that customer needs are met.
- For back office work a range of communication methods should be used including letters, email and telephone.
- Written communications should be clear, accurate and unambiguous and in line with house style.
- Ensure that productivity and quality targets are achieved.
- Support continuous improvement.
- Ad hoc tasks as required.
- Comply with the FCA’s conduct (and senior conduct) and Consumer Duty rules and the PRA’s conduct (and senior manager conduct) standards as set out.
- Notify the regulator(s) of matters reasonably expected to be notified.
Core Competencies
- Good oral communication skills and telephone manner
- Good listening skills
- Good written communication skills
- Team worker
- Focus on customer
- Basic numerical skills
Experience and Qualifications
- A good understanding of Contact Centre and administration processes
- Good knowledge of systems and products
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Customer Service Assistant - Combined Call Centre & Back Office (2 roles) employer: Utmost International
Contact Detail:
Utmost International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Combined Call Centre & Back Office (2 roles)
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during any interviews or assessments.
✨Tip Number 2
Brush up on your knowledge of the FCA's conduct rules and Consumer Duty standards. Being able to discuss these topics confidently can set you apart from other candidates.
✨Tip Number 3
Practice your telephone manner by role-playing with a friend or family member. This will help you feel more comfortable and sound professional when answering calls in the role.
✨Tip Number 4
Showcase your teamwork skills by preparing examples of how you've successfully collaborated with others in previous roles. This is crucial for a position that requires working closely with a team.
We think you need these skills to ace Customer Service Assistant - Combined Call Centre & Back Office (2 roles)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in call centre and back office roles. Emphasise your communication skills and any specific achievements that demonstrate your ability to meet customer needs.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service. Mention how your skills align with the responsibilities outlined in the job description, such as delivering high-quality service and achieving productivity targets.
Showcase Communication Skills: Since the role requires excellent written communication, ensure your application is free from errors. Use clear and concise language, and format your documents professionally to reflect your attention to detail.
Highlight Relevant Experience: If you have experience in a contact centre or similar environment, make sure to include specific examples of how you've successfully handled customer inquiries and contributed to team goals. This will demonstrate your understanding of the role's requirements.
How to prepare for a job interview at Utmost International
✨Showcase Your Communication Skills
As a Customer Service Assistant, strong communication is key. During the interview, demonstrate your ability to articulate clearly and listen actively. Practice answering common questions out loud to ensure you convey your thoughts effectively.
✨Familiarise Yourself with the Company
Research the company’s values, products, and services. Understanding their customer service approach will help you tailor your answers and show that you're genuinely interested in the role and the organisation.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific customer service situations. Think of examples from your past experiences where you successfully resolved issues or improved customer satisfaction, and be ready to discuss them.
✨Highlight Your Teamwork Abilities
Since the role involves working within a team, be prepared to discuss your experience collaborating with others. Share examples of how you’ve contributed to team success and supported colleagues in achieving common goals.
