AML Operations & Client Services Specialist

Job Details: Operations and Client Services Technician

Full details of the job.

Vacancy Name

Vacancy Name Operations and Client Services Technician

Vacancy No

Vacancy No VN894

Location Country

Work Location

ROLE PURPOSE

• Apply your industry experience and expertise in financial services to gain a thorough understanding of the company’s business objectives and the specific activities it undertakes.
• Conduct Anti-Money Laundering (AML) reviews, Customer Risk Assessments (CRA), Customer Due Diligence (CDD), and Enhanced Due Diligence (EDD) with accuracy, ensuring all processes adhere to internal procedures and local process documentation.
• Ensure ongoing compliance with legal, audit, and AML requirements by carrying out periodic due diligence reviews as required by servicing events.
• Monitor and identify quality trends and recurring issues at both individual and team levels, providing actionable feedback to contribute to continuous improvement efforts.
• Log risks and issues using the risk reporting tool, ensuring alignment with internal requirements.
• Engage in clear and professional communication with customers, intermediaries, and internal stakeholders both by telephone and email.
• Support wider business objectives by contributing to change initiatives, process improvements and other reasonable duties aligned to the role.

Key Responsibilities

Responsibilities

COLLABORATION & TEAMWORK

• Work collaboratively with operational reviewers, team leaders, and managers across multiple jurisdictions to support a consistent, high ‑ quality AML review process.
• Contribute to a highly supportive and collaborative team culture characterised by strong communication and shared responsibility for quality outcomes.
• Support the wider Unit-Linked Operations department as required.

CUSTOMER OPERATIONS

• Create and maintain operational processes and procedures, ensuring they are reviewed and enhanced when required.
• Input and approve client transaction requests in line with procedures, regulatory requirements and service level agreements (SLAs).
• Update customer records and data where appropriate, liaising with operational teams as required.
• Ensure CDD received meets our regulatory requirements for premium Top ups, Increases and reinstatements
• Liaise with clients and their financial representatives either in writing or over the phone.
• Perform video calls and security calls where necessary.
• Assist with preparation of surrender payments and the weekly commission run.
• Assist with the checking of client UK tax certificates and queries.

ADMINISTRATION & FILE REVIEWS

• Complete AML file reviews for onboarding, trigger/servicing events and scheduled/periodic reviews, using internal systems, screening tools and supplied/existing customer documentation in line with internal procedures and local process documents.
• Review and analyse complex corporate structures, completing relevant research and documenting findings.
• Complete and/or approve Customer Risk Assessments (CRA) and risk profiles, ensuring outcomes, rationale and supporting evidence are clearly documented and escalated to line or senior management where required.
• Ensure appropriate Customer Due Diligence (CDD) and, where applicable, Enhanced Due Diligence (EDD) measures are completed in line with the customer risk rating and internal AML requirements.
• Maintain compliance with legal, audit and AML requirements, completing ongoing and periodic due diligence reviews within required timescales and retaining an appropriate audit trail of checks performed and decisions made.
• Escalate AML evidence, data or documentation gaps (including CDD/EDD items) to the appropriate teams, tracking actions to resolution and updating systems/records accordingly.

PROJECTS

• Participate in projects and assist with system development and testing, ensuring operational procedures are updated synonymously to promote team efficiencies.
• Communicate effectively with project sponsors / team members as required on progress and advising of any concerns, delays if they arise.

TRAINING & DEVELOPMENT

• Maintain a positive and ethical work environment that supports engagement and performance.
• Proactively maintain knowledge of industry themes and good practice across relevant disciplines.
• Maintain and develop personal knowledge and skills in line with current and future business requirements.
• Complete all mandatory training within required timescales.

RISK & AUDIT

• Assess operational risks associated with day-to-day activities and implement mitigating controls where necessary.
• Ensure operational risk events are reported promptly and that associated actions are completed within agreed timelines.
• Contribute to a culture of risk awareness and high standards of corporate governance.

CULTURE

• Act as a role model by demonstrating the expected behaviours and culture across the organisation.
• Promote company strategy and commercial decisions in a proactive and positive manner.
• Lead by example, motivating others and supporting change across the organisation.

Key Tasks

Please be advised that in order to qualify for this role you must have a provision and maintenance of a current and valid Population Management Permit or Certificate in Guernsey.

For more information on this role please email EmploymentUW@utmostworldwide.com for the job description.

Benefits -

• Death in Service benefit – 4 x basic salary
• Income Protection
• Secondary Pension at 10% of basic salary
• Private Healthcare for you and this can extend to a partner/dependent children, including a free EAP service.
• Discretionary bonus scheme based on personal and business performance
• Optional benefits at the employee’s cost include an investment and savings plan and dental insurance
• Payment of up to two professional memberships
• Internal and external training opportunities
• Sports and Social event programme
• Community & Volunteering programme
• Annual flu jab

Key Requirements

PERSON SPECIFICATION

• Confident and professional, with strong communication and presentation skills.
• Exceptional attention to detail, with a consistent track record of accurate delivery.
• Strong time management, organisational and prioritisation skills.
• Results-focused, with the resilience to manage high volumes of work and meet tight deadlines.
• Proactive and self-motivated, with the ability to work independently and collaboratively within a wider team.
• Demonstrates a continuous improvement mindset, with a focus on enhancing ways of working.
• Builds effective working relationships across teams, levels and regions.
• Clear and effective communicator, with strong analytical and problem-solving skills.
• Uses initiative to identify opportunities to streamline processes and improve efficiency.
• Professional and client-focused, with a strong commitment to delivering a high-quality service.
• Adaptable and keen to learn, with the ability to quickly develop proficiency in internal systems.

SKILLS & EXPERIENCE

• Proven experience within the finance industry, with strong operational and client servicing knowledge.
• Strong IT skills, with good experience using Microsoft applications, particularly Excel and Word.
• Good understanding of relevant regulatory and operational control requirements.
• Strong communication skills, with the ability to influence stakeholders and deliver clear, constructive feedback.