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- Tasks: Manage service delivery and customer onboarding for HSMaaS, ensuring 100% availability.
- Company: Join Utimaco, a diverse global team dedicated to high-availability service operations.
- Benefits: Enjoy flexible working hours, health insurance, and special perks for anniversaries.
- Why this job: Be part of a collaborative culture while leading impactful projects in tech.
- Qualifications: Bachelor’s degree in a technical field with experience in regulated environments required.
- Other info: Work with a team from 42 nationalities and 45 languages spoken.
The predicted salary is between 43200 - 72000 £ per year.
Responsibilities
- Operate and maintain the HSMaaS offering, ensuring uninterrupted service delivery and 100% availability.
- Manage customer onboarding, service delivery, and large-scale migrations across data centers or HSMs with no service disruption.
- Lead the opening of new data center instances globally, including due diligence, procurement, setup, and audits.
- Oversee change control processes, infrastructure upgrades, and continuous service improvement initiatives.
- Ensure compliance with security audit requirements by maintaining evidence and enforcing operational procedures.
Qualifications
- Bachelor’s degree or equivalent experience in a technical field, with a background in high-availability service operations.
- Proven ability to manage complex, concurrent projects in regulated environments (e.g., ISO 27001, PCI DSS).
- Strong technical knowledge of networking (TCP/IP, TLS, firewalls), infrastructure operations, and data center environments.
- Experience with problem solving, incident analysis, and operational logging in secure service settings.
- Excellent attention to detail, analytical thinking, and the ability to quickly understand complex systems.
- Strong communication, documentation, and collaboration skills in English, with a customer-focused and security-oriented mindset.
Benefits
- An open and friendly corporate culture characterized by constructive and collaborative interaction
- We provide you with support for your future plans with a company pension scheme (depending on country-specific circumstances)
- Early risers and night owls – thanks to a flexible working model you can organise your working day yourself
- We also support you privately â benefit from special payments or additional vacation days on anniversaries or other special occasions
- We provide all employees with health insurance for overseas travel and private accident insurance
- Utimaco is growing and living diversity! Our global team includes colleagues from 42 nationalities and 45 different languages spoken
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Service Operations Manager employer: Utimaco
Contact Detail:
Utimaco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Operations Manager
✨Tip Number 1
Familiarise yourself with the specific technologies and standards mentioned in the job description, such as ISO 27001 and PCI DSS. This will not only help you understand the role better but also allow you to speak confidently about your relevant experience during interviews.
✨Tip Number 2
Network with professionals in the field of service operations management. Attend industry events or join online forums where you can connect with others who have similar roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with managing complex projects in regulated environments. Think of specific examples where you successfully navigated challenges, as this will demonstrate your capability to handle the responsibilities outlined in the job description.
✨Tip Number 4
Showcase your problem-solving skills by preparing for scenario-based questions. Be ready to explain how you would approach incident analysis and operational logging in secure service settings, as this is crucial for the role.
We think you need these skills to ace Service Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service operations, particularly in high-availability environments. Emphasise your technical knowledge of networking and data centre operations, as well as any experience with compliance standards like ISO 27001 or PCI DSS.
Craft a Strong Cover Letter: In your cover letter, demonstrate your understanding of the role's responsibilities, such as managing customer onboarding and service delivery. Use specific examples from your past experiences to showcase your problem-solving skills and ability to manage complex projects.
Highlight Soft Skills: Given the importance of communication and collaboration in this role, make sure to highlight your soft skills. Provide examples of how you've successfully worked in teams or communicated effectively with customers in previous positions.
Proofread Your Application: Before submitting your application, take the time to proofread all documents. Check for spelling and grammatical errors, and ensure that your application is clear and professional. A polished application reflects your attention to detail, which is crucial for this position.
How to prepare for a job interview at Utimaco
✨Understand the HSMaaS Offering
Make sure you have a solid grasp of what HSMaaS (Hardware Security Module as a Service) entails. Be prepared to discuss how you would ensure uninterrupted service delivery and maintain 100% availability, as this is crucial for the role.
✨Showcase Project Management Skills
Highlight your experience in managing complex projects, especially in regulated environments like ISO 27001 or PCI DSS. Be ready to provide examples of how you've successfully handled large-scale migrations or customer onboarding without service disruption.
✨Demonstrate Technical Knowledge
Brush up on your technical knowledge related to networking, infrastructure operations, and data centre environments. Be prepared to discuss specific technologies such as TCP/IP, TLS, and firewalls, as well as how they relate to high-availability service operations.
✨Emphasise Communication and Collaboration
Since the role requires strong communication and collaboration skills, think of examples where you've effectively worked with teams or communicated complex information clearly. Show that you can maintain a customer-focused and security-oriented mindset while doing so.
